Business Details
8 Years
experience
Emergency
services
Trusted Travel Insurance Solutions in Waterloo
Established to address the unique needs of Canadian travelers, we specialize in providing comprehensive travel insurance solutions tailored to individual medical histories. Our team of licensed professionals works closely with underwriters to create personalized policies that cover pre-existing conditions without stability clauses. With decades of combined experience in the insurance industry, we leverage advanced digital tools like our TravelAid mobile app to streamline claims processing and emergency assistance.Our expertise lies in navigating complex medical underwriting requirements to ensure travelers receive appropriate coverage regardless of age or health status. As a trusted intermediary between policyholders and major insurers like Manulife, we maintain strict compliance with regulatory standards while prioritizing client education about coverage options and limitations.
Services
TravelSense Plan
Universal Plan
Emergency Medical Coverage
Trip Cancellation Protection
All Inclusive Packages
Annual Policies
Single Trip Coverage
Pre-Existing Condition Coverage
Mobile Claims Processing
24/7 Travel Assistance
Details
- Year established: 2018
Highlights and features
- We offer medically underwritten policies covering pre-existing conditions without stability clauses
- Our TravelAid app provides 24/7 emergency assistance and instant claims processing
- We provide personalized quotes based on individual medical histories and travel needs
- We maintain partnerships with major insurers like Manulife for reliable coverage
- Our licensed brokers guide clients through plain-language applications
What people say
Easy claims process
Coverage for pre-existing conditions
Responsive support
Competitive rates
Mobile app convenience
Services
TravelSense Plan
Specialized travel insurance for pre-existing medical conditions. This plan provides comprehensive coverage for chronic illnesses and injuries during travel, with personalized underwriting based on individual health history. Ideal for Canadians who require guaranteed coverage despite existing health challenges.
Universal Plan
Flexible travel insurance for everyday travelers. Offers emergency medical protection, trip cancellation benefits, and all-inclusive packages for domestic and international journeys. Suitable for those seeking straightforward coverage without pre-existing condition declarations.
Emergency Medical Coverage
24/7 protection against unexpected medical emergencies during travel. Covers hospitalization, physician services, and emergency treatments worldwide. Available as standalone coverage or part of comprehensive travel packages.
Mobile Claims Processing
Streamlined claims submission through the TravelAid mobile app. Allows instant documentation of medical expenses, real-time status tracking, and direct communication with claims specialists for faster reimbursement.
24/7 Travel Assistance
Round-the-clock access to medical professionals and travel experts. Provides immediate help with emergency care coordination, medical evacuation arrangements, and travel advisory updates during policyholder journeys.
Questions
Does PrimeLink cover pre-existing medical conditions?
Yes, our TravelSense plan specifically covers pre-existing conditions when properly disclosed during application without requiring stability periods.
How does the TravelAid app help travelers?
The TravelAid app provides instant access to medical providers, emergency assistance, travel advisories, and mobile claims submission capabilities during your journey.
What's the difference between TravelSense and Universal plans?
TravelSense offers medically underwritten coverage for pre-existing conditions, while Universal provides standard travel protection for healthy travelers seeking basic coverage.
Can I get annual coverage for multiple trips?
Our Universal plan offers annual policies for frequent travelers, while TravelSense currently provides single-trip coverage with annual options coming soon.
How are claims processed?
Claims can be submitted through the TravelAid app, by phone, or via mail with clear documentation requirements and dedicated claims advisor support.
What happens if my medical condition changes?
You must notify us immediately about any health changes between application and departure to maintain policy validity and coverage integrity.
