At Sussex Insurance, we are committed to providing the best customer experience in the insurance industry. With over 40 years of experience in British Columbia, we have established ourselves as an innovative leader in the industry. Our vision is to bring insurance to the people, and our mission is to provide the best customer experience possible.
Our History
Sussex Insurance was founded by Ken Armstrong in 1976 with the opening of its first location in North Vancouver. Ken Armstrong introduced the concept of franchising to the British Columbia insurance industry in 1989, with the opening of the first franchise office on Granville Street in Vancouver. Today, Sussex Insurance operates 53 offices throughout BC, with locations inside The Real Canadian Superstore, Walmart, T&T Stores, and Save On Foods. We are proud that 1 in 14 British Columbians transacts their Autoplan at a Sussex Insurance location.
Our Services
At Sussex Insurance, we believe that everyone deserves access to insurance. That's why we offer a wide range of insurance services to meet the needs of our customers. From auto insurance to home insurance to business insurance, we have a plan to help insulate you from the unexpected. Whether you're a homeowner, a business owner, or just someone who wants to protect their loved ones, we have a plan for you.
Our Insurance Services
We offer a variety of insurance services, including:
- Auto Insurance: Whether you're in need of basic insurance or additional optional coverages, we have a plan to protect you and your vehicle.
- Home Insurance: Homeowners insurance protects your home, your belongings, and can protect you if you unintentionally injure someone or damage their property.
- Travel Insurance: Make sure that your hard earned money you saved for that once in a lifetime trip, doesn't end up paying your medical bills instead.
- Business Insurance: We understand how important your business is to your financial security, and we offer insurance plans to help protect it.
- Recreational Insurance: Whether it's your boat, RV, or motorcycle, we have a plan to help protect it.
Why Choose Us?
At Sussex Insurance, we offer flexible working hours, competitive salary, and excellent benefits. We believe that our team members are the key to our success, and we invest in their development and growth. We also have a proven track record of helping our customers achieve their financial security goals. With over 40 years of experience in British Columbia, we are confident that we can help you find the right insurance plan for your needs.
Join Our Team
We are always looking for enthusiastic and motivated individuals who share our passion for delivering exceptional customer service. If you're interested in joining our team of franchise owners and insurance agents and brokers, we'd love to hear from you.
Overall Experience
The reviews for this insurance agency are predominantly positive, with several customers praising the exceptional service and knowledge of the staff, particularly Linda. Many reviewers highlight her friendly and helpful demeanor, going above and beyond to ensure their needs are met.
Positive Aspects
Reviewers praised the agency for their efficient service, with some customers noting that they were in and out in no time. Others appreciated the staff's knowledge and willingness to answer questions, making the insurance process easier to understand. Additionally, Linda's exceptional customer service and friendly attitude were consistently mentioned as standouts.
Negative Aspects
On the other hand, a few reviewers had negative experiences with the agency. One reviewer noted poor communication and a lack of responsibility when returning plates and canceling insurance. Another reviewer experienced long wait times and poor customer service, including being told they couldn't complete a transfer at the supposed closing time. A third reviewer was yelled at, belittled, and told to stop speaking by an employee, resulting in a poor experience.
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