Trust Us to Care for Your Furry Family Members
At Brock Street Animal Hospital, we are dedicated to providing compassionate and professional veterinary care to our clients and their furry friends. Our team of experienced veterinarians and skilled support staff are committed to delivering exceptional service and care to ensure the health and well-being of your pets.
Our Philosophy
We believe that the Veterinary-Client-Patient Relationship (VCPR) is the foundation of effective veterinary medicine and patient care. This relationship is focused on the well-being of the pet, with both the veterinarian and the client sharing responsibilities and enjoying benefits. We understand the importance of continuity of medical care and establishing a VCPR with a veterinary hospital for primary care.
Our Services
As a full-service veterinary hospital, we offer a wide range of services to cater to the unique needs of your pets. Our services include medical services, surgical services, wellness and preventive services, patient monitoring, nutritional counseling, and emergency and/or extended care. We also provide behavioral services to address any concerns or issues related to your pet's behavior.
Our medical services include vaccinations, heartworm and fecal tests, and laboratory tests (such as blood and urine analysis). We also perform spays, neuters, dental cleanings, x-rays, and rehabilitation medicine and laser therapy. Our surgical services include elective and emergency surgery, and our preventive services ensure that your pet doesn't contract various pest-related issues.
Our Commitment
At Brock Street Animal Hospital, we are committed to providing quality care for life. We pride ourselves on keeping a clean and inviting clinic, offering the highest quality service available in veterinary medicine. Our team takes the time to discuss treatment options with our clients, ensuring that we find the best solution for each individual pet. We believe in caring for your furry family members as if they were our own, and we strive to establish a long-term relationship with you and your pets.
Excellent Patient Reviews
The reviews collected are overwhelmingly positive, with 9 out of 10 authors giving a 5-star rating to Brock Street Animal Hospital. Authors praise the hospital's staff and doctors, specifically Dr. King and Dr. Mason, for their exceptional care, kindness, and compassion.
Communication and Patient Care
Many reviewers highlight the staff's excellent communication skills, explaining everything in detail and taking the time to listen to their concerns. They appreciate the thoughtful follow-ups and proactive approach to gathering information before appointments.
Trust and Loyalty
Several reviewers have been with the hospital for extended periods, sometimes over 20 years, and express their loyalty and trust in the hospital's care. They praise the hospital's compassionate and caring approach, even in times of loss.
Value and Pricing
While not all reviewers specifically mention pricing, several mention that it is reasonable and fair. One reviewer notes that the hospital is not the cheapest, but they believe it is worth every penny due to the exceptional care.
Exceptional Care for Pets with Anxiety
One reviewer mentions that their dog gets anxious during vet visits, but the hospital's staff manages to work with his anxiety to ensure a comfortable experience.
Exceptions: Inexperienced Staff and Misdiagnosis
One reviewer gives a 1-star rating, criticizing some staff members for being inexperienced and poorly trained, which led to misdiagnosis and poor treatment. Another reviewer mentions that their friends lost their dog as a result of misdiagnosis at the hospital.
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