Empowering independence, one product at a time
Reliable Mobility is a trusted resource for mobility solutions and home accessibility products in your community. We are dedicated to empowering individuals of all abilities to live life to the fullest by offering reliable, personalized solutions and unparalleled customer care.
Our Mission
Our mission is to make daily living easier and safer for everyone. We believe in:
- Accessibility: Providing accessible and affordable products and services to meet diverse needs.
- Care: Offering personalized attention and guidance to find the right solutions.
- Quality: Delivering trusted products from leading manufacturers.
- Service: Providing exceptional installation, delivery, and ongoing support.
Our Services
We offer a comprehensive range of products and services, including:
Mobility Scooters & Accessories
- Scooter repairs and maintenance
- Custom scooter modifications
- Battery and charger replacements
- Specialized scooter accessories
Canes & Crutches, Walkers & Rollators
- Assistive device selection and fitting
- Custom gait analysis
- Training and instruction on proper usage
Transport & Basic Wheelchairs
- Durable and reliable wheelchairs for various needs
- Power wheelchair repair and maintenance
- Wheelchair rentals and sales
Additional Services
- Home accessibility modifications, such as lift chairs, stairlifts, and bathroom safety features
- Power chair repairs and rentals
- Custom seating solutions for various situations
- Incontinence management products and services
Our Commitment
Our team of experienced professionals is committed to providing exceptional customer service. We take the time to understand each client's unique needs and offer personalized recommendations. We also offer:
- Free home assessments
- Flexible payment options
- Comprehensive warranties
- Responsive customer support
Summary of Customer Reviews
Excellent Service and Experience
The majority of customers have reported excellent service and experience with Reliable Mobility. Many have praised the staff for being friendly, helpful, and knowledgeable. Some have even mentioned that the company has gone above and beyond to meet their needs, often exceeding their expectations.
Issues with Communication and Product Knowledge
However, some customers have reported issues with communication, poor product knowledge, and understaffing. A few have experienced delays in repairs, poor fitting of wheelchairs, and lack of follow-up. Some have even reported being charged additional fees for services that were not properly explained.
Specific Issues with Repairs and Rentals
Some customers have reported problems with repairs, including long wait times, lost or misplaced items, and unfulfilled promises. Others have reported issues with rentals, including being provided with equipment that does not meet their needs.
Staff and Management Response
In some cases, the staff and management have responded promptly to customer concerns, resolving issues and providing a positive outcome. However, in other cases, customers have reported being ignored or dismissed.
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