Design & Manufacturing Every Step of the Way
A Legacy of Quality Stair & Railing Products in Canada
Spindle Factory has been a trusted supplier of high-quality stairs and railing systems throughout Canada since 1983. Founded by Larry and Colleen Halliday, the company remains a family-owned and operated business with a passion for crafting exceptional stair and railing solutions.
What We Do
We manufacture and install a comprehensive range of products, covering every step of the way from initial design to the final installation. Our vast selection includes:
- Stringer & Balustrade Stair Systems: Traditional and modern stair configurations using high-quality woods and materials.
- Custom Steel Railings: Elegant and durable railings crafted from premium steel, offering unparalleled strength and style.
- Cable & Spindle Railings: Sleek and minimalist designs utilizing cable and glass for an unparalleled view.
- Spiral Staircases: Unique and beautiful structures adding a touch of elegance and sophistication to any space.
Quality & Craftsmanship
We pride ourselves on using only the finest materials and employing skilled craftsmen to ensure exceptional quality and craftsmanship. Our commitment to high standards is reflected in every detail, from the precision of each spindle to the seamless fit of every railing system.
Sustainable & Eco-Friendly Practices
We are committed to minimizing our environmental impact through responsible manufacturing practices and by effectively recycling materials. We believe in sourcing sustainable materials and minimizing waste to ensure a future for generations to come.
Exceptional Customer Service
At Spindle Factory, we prioritize exceptional customer service. Our dedicated team is available to assist you every step of the way, offering personalized consultations, expert advice, and responsive customer support. We are committed to exceeding your expectations and ensuring a seamless and enjoyable experience.
Overall Experience
The majority of reviewers have had a positive experience with Spindle Factory, praising their communication, product, and installation quality. Many reviewers mention that the installers were courteous, professional, and kept the work area clean. The company's prices were also considered fair by most reviewers.
Communication
While some reviewers had issues with communication, others praised the constant communication and follow-up from the company. One reviewer had to make multiple follow-up calls to get in touch with managers, which was frustrating.
Installation Quality
Reviewers were extremely pleased with the installation quality, with many mentioning that the installers were experienced and skilled in their trade. Some reviewers even mentioned that the installers went above and beyond to ensure the best possible outcome.
Customer Service
Spindle Factory's customer service was praised by many reviewers, with some mentioning that the sales representatives were knowledgeable, responsive, and patient. Others mentioned that the company's contact person (Menon) was excellent in setting up the sale and logistics of the job.
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