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Our Commitment: Compassionate Care for Your Pet's Emergency
Central Island Veterinary Emergency Hospital is a dedicated team of veterinary professionals committed to providing compassionate and comprehensive emergency care to pets 24 hours a day, 7 days a week. We understand that veterinary emergencies can be stressful, and our experienced and compassionate staff is here to support you and your furry friend every step of the way.
Dedicated Expertise for Emergencies
Our team of skilled veterinarians and veterinary technicians has extensive experience in handling various emergency situations, including:
- Critical Care: We provide critical care for pets suffering from life-threatening conditions, utilizing advanced technology and monitoring equipment to stabilize patients and restore their health.
- ER & Trauma: Equipped to manage urgent medical and surgical issues, including trauma, poisoning, and critical illnesses.
- General Surgery: We offer emergency surgical interventions for urgent medical and surgical conditions.
- Referral Care: We collaborate with local veterinarians and specialists to ensure your pet receives the specialized care they need.
Compassionate and Professional Care
We understand that every pet is a beloved member of the family, and our team treats every patient with the utmost care and compassion. We take the time to listen to your concerns, answer your questions, and provide clear and concise updates throughout your pet's stay.
Our Team: Experienced and Certified Professionals
Our team of skilled professionals is comprised of experienced veterinarians, veterinary technicians, and support staff who are dedicated to providing exceptional care and unparalleled customer service. We are certified by the American Animal Hospital Association (AAHA) and adhere to the highest standards of veterinary care.
Providing Convenience and Transparency
For your convenience, we offer online appointment scheduling and an online store where you can browse and order pet supplies. We also provide regular updates and clear cost estimates to ensure transparency throughout the process.
Get the Emergency Care Your Pet Needs
If you suspect your pet is experiencing an emergency, don't hesitate to contact us at 250-933-0913. Our team is always on standby, ready to provide your pet with the emergency care they deserve.
Overall Experience
The reviews about Central Island Veterinary Emergency Hospital (CIVEH) are mostly positive, with many pet owners expressing gratitude and appreciation for the compassionate and professional care their pets received. However, there are a few negative reviews that highlight some concerns and issues with the hospital's procedures and communication.
Positive Experiences
Many reviewers praised the hospital's staff for their kindness, understanding, and respect towards them and their pets during difficult times. The doctors and receptionists were commended for their professionalism, compassion, and communication skills. Pet owners appreciated the extra effort made by the hospital to make their experience as smooth as possible, such as taking care of paperwork and providing emotional support.
Negative Experiences
Some reviewers expressed frustration and anger towards the hospital's handling of their pets' cases. One reviewer felt that the hospital was greedy and opportunistic, citing an incident where they were asked to pay for paw prints after their pet had passed away. Another reviewer felt misled and misguided about the treatment options for their pet, and was upset about the high cost of surgery that did not yield the desired results.
Common Themes
- Compassionate and professional staff
- Good communication and emotional support
- High-quality care and attention to detail
- Some concerns about cost and treatment options
- Communication breakdowns and misunderstandings
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