One family helping another
Our Story
For over 50 years, Monteiro Insurance Brokers has been dedicated to providing our clients with exceptional insurance solutions. Our journey began in 1968, when Jose Monteiro, our founder, started selling insurance and financial products in Galt, Ontario. With a passion for helping others, Jose brought people together, finding employment, housing, and offering translation services to new Portuguese immigrants arriving in Cambridge.
Our Team
At Monteiro Insurance Brokers, we pride ourselves on being a family-owned and operated business. Our team is comprised of experienced insurance professionals who are dedicated to understanding our clients' unique needs and providing tailored insurance solutions. Meet some of our key team members:
- Jose Monteiro, Founder
- Paul Monteiro, Principal Broker
- Teresa Lima, Broker
- Mena Monteiro, Broker
- Patricia de Luna, Broker
- Marilyn Bursey, Broker
- Sandy Chaves, Broker
- Sherry Morley, Accountant
- Cindy Gray, Broker Assistant
- Luciana Figueiredo, Receptionist
- Linda Whalen, Broker Assistant
- Sara Semedo, Part-Time Receptionist
Our Insurance Services
At Monteiro Insurance Brokers, we offer a comprehensive range of insurance services to cater to our clients' diverse needs. Our services include:
- Auto Insurance: We help you find the right auto insurance coverage that meets your unique needs and budget.
- Home Insurance: Our experienced brokers will work with you to find the perfect home insurance coverage that fits your lifestyle and budget.
- Business Insurance: We understand the unique challenges businesses face and offer customized business insurance solutions to ensure their protection and success.
- Life Insurance: Our experienced brokers will help you navigate the complexities of life insurance and find a policy that meets your needs and budget.
Our Mission
At Monteiro Insurance Brokers, our mission is to provide our clients with exceptional insurance solutions, exceptional service, and exceptional value. We are committed to building long-term relationships with our clients and helping them navigate the complexities of insurance.
Why Choose Us
- Family-owned and operated business
- Over 50 years of experience
- Comprehensive range of insurance services
- Experienced and knowledgeable brokers
- Personalized service
- Competitive pricing
Getting Started
If you're looking for the right insurance coverage, look no further than Monteiro Insurance Brokers. Our experienced brokers are here to guide you through the process and find the best insurance solution for your needs. Contact us today to learn more about our services and how we can help you find the right insurance coverage.
Overall Experience with Monteiro Insurance Brokerage
Monteiro Insurance Brokerage has received mixed reviews from its clients. While some have had excellent experiences with the brokerage, others have faced issues with slow processing times, unresponsive staff, and poor customer service.
Positive Aspects
Personalized Service: Many clients have praised the brokerage for its personalized service, with staff members being prompt, kind, and understanding. Clients have also appreciated the attention to detail and the ability of the staff to address their concerns promptly.
Knowledgeable Staff: The staff at Monteiro Insurance Brokerage has been commended for their knowledge and expertise in the insurance industry. They have been able to provide valuable guidance and support to their clients.
Convenient Location: The new location of the brokerage has been described as convenient and spacious, making it easier for clients to access their services.
Negative Aspects
Slow Processing Times: Some clients have experienced slow processing times, with one client waiting over a month for their insurance to be cancelled. This has led to frustration and a sense of poor customer service.
Unresponsive Staff: A few clients have reported that the staff at Monteiro Insurance Brokerage has been unresponsive, failing to return calls or follow up on their concerns.
Poor Customer Service: Some clients have felt that the brokerage does not care about their customers, with one client being laughed at by a staff member when they expressed their concerns.
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