Mission Ocean Trailer is Western Canada's trusted trailer specialist, renowned for creating exceptional experiences for our customers. Founded in 1981, we've evolved from a small rental operation into a comprehensive dealership offering sales, rentals, parts, and service.
Our Vision and Values
At Ocean Trailer, we are driven by a vision of "Creating Exceptional Places." This guiding principle is reflected in our commitment to:
- Integrity: We value honesty, transparency, and accountability in all our dealings.
- Employee Empowerment: We foster a positive and inclusive workplace where our employees can thrive and contribute their best.
- Customer Focus: We prioritize our customers' needs and strive to provide exceptional service and value.
Our Services
We offer a comprehensive range of services to meet the diverse needs of our customers:
Sales
- Sales and distribution of various trailer brands
- Customized trailer solutions
- Flexible financing options
Rentals
- Wide selection of trailers for rent, including flatdecks, grain hoppers, and multi-temperature units
- Convenient rental terms and competitive rates
Parts
- Extensive inventory of parts for all makes and models of trailers
- Ongoing parts availability and timely deliveries
Service
- Complete repair and maintenance services
- Mobile mechanic services
- Government safety inspections
Our Team
Our success is rooted in the dedication and expertise of our talented team of over 240 employees. Our employees are passionate about providing excellent customer service, resolving issues promptly, and delivering exceptional results.
A Legacy of Excellence
Over the years, Ocean Trailer has grown and evolved, adapting to meet the changing needs of our customers. We are proud of our rich history and look forward to continuing to serve as a trusted partner in the trailer industry.
Problems with Customer Service
Some customers have reported encountering rude and arrogant security guards at night, who seem to think they are the owners of the yard. Additionally, there have been issues with reception staff not being helpful and having an attitude problem. One customer even had a close call with a driver of one of the company's trailers, who changed lanes without checking their blind spot, putting other cars in danger.
Positive Experiences
On the other hand, many customers have had positive experiences with the company's staff. They have reported receiving friendly service, particularly in the parts department. Some customers have also praised specific employees, such as Ryan Patzer, who is a pleasure to work with. The company's staff have also been known to provide great service, even in a short amount of time, and at a fair price.
Overall Impression
It seems that Ocean Trailer has a mixed track record when it comes to customer service. While some customers have had negative experiences with certain employees, others have had positive interactions with the company's staff. It's possible that the company may need to take steps to improve their customer service and ensure that all customers receive a positive experience.
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