Expert Plumbers You Can Trust. Quality Service That's Affordable.
At Miles Plumbing and Gas Services Ltd., we take pride in being Victoria's largest and most trusted plumbing and gas fitting service company. With over 40 years of experience, we have established a reputation for providing exceptional service, reliability, and expertise to our customers in Greater Victoria. Our team of skilled technicians is dedicated to delivering top-notch solutions for all your plumbing and gas needs, from leaky faucets to new system installations.
Our Services
We offer a wide range of services to cater to your unique needs. Our expertise includes:
- Gas Fitting: Installation, servicing, and repairs of natural gas and propane products and appliances.
- Hot Water Tanks: Repairing and installing all brands of hot water tanks for our customers.
- Boilers & Furnaces: Servicing, repairing, and replacing all brands of furnaces and boilers, with options for highly efficient systems.
- Drain Cleaning: Cleaning and inspecting drains using cutting-edge cameras and equipment.
- Air Conditioning: Fast and reliable repairs and installations of air conditioning systems, including central A/C, heat pumps, and ductless mini-splits.
- Tankless Hot Water Heaters: Installing and servicing tankless hot water heaters, which heat water directly without the use of a storage tank.
What Sets Us Apart
At Miles Plumbing and Gas Services Ltd., we understand the importance of customer satisfaction. That's why we strive to provide:
- Upfront and Fair Pricing: Straightforward quotes with no hidden costs or guesswork.
- 24-Hour Emergency Services: We're always available for emergency callouts, with flexible scheduling for weekends and evenings.
- Same-Day Service: We guarantee timely responses, with our technicians arriving within hours, not days.
- High Reliability Levels: Our skilled technicians are handpicked for their expertise and commitment to quality service.
- Respect for Your Property: We ensure a tidy workspace and maintain the highest standards of cleanliness and professionalism.
Why Choose Us
As a reputable plumbing and gas service company, we're committed to delivering exceptional results and exceeding your expectations. From installation to maintenance and repairs, we'll guide you every step of the way, ensuring your complete satisfaction. Our customer-centric approach, combined with our highly skilled technicians and commitment to quality workmanship, makes us the ideal choice for all your plumbing and gas needs.
Overview of Reviews
The reviews of Miles Plumbing are mixed, with some customers expressing satisfaction with the company's services while others have had negative experiences.
Positive Experiences
Several customers have praised the company's prompt and professional service, citing examples of efficient and skilled technicians who completed jobs quickly and effectively.
Negative Experiences
However, some customers have reported negative experiences, including long wait times, unprofessional behavior, and a lack of accountability. Some have also reported issues with the company's new ownership and its impact on the quality of service.
Common Issues
Some common issues mentioned in the negative reviews include:
- Long wait times: Several customers reported waiting for extended periods of time for technicians to arrive, with some waiting all day for service.
- Unprofessional behavior: Some customers reported encountering unprofessional behavior from technicians, including latency, poor communication, and a lack of accountability.
- Poor quality of work: Some customers reported issues with the quality of work performed by the company, including mistakes and incomplete jobs.
- Lack of accountability: Some customers reported difficulties in getting the company to take responsibility for mistakes and provide adequate solutions.
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