Why Settle for Anything Less than the Royal Treatment?
At Royal Rooter, we are proud to be a family-owned and operated business that has been serving the Greater Victoria Area for over 25 years. Since our founding in 1994, we have built a reputation for excellence and reliability in all aspects of plumbing services. From a simple toilet repair to a full perimeter drain replacement, we are committed to providing our customers with the highest quality workmanship, honest and transparent pricing, and excellent customer service.
Our Commitment to Quality and Customer Satisfaction
At Royal Rooter, we believe that our customers deserve the best. That's why we use only the highest quality materials, the latest plumbing technologies, and fully licensed, insured, and trained technicians. Our goal is to exceed your expectations and provide you with the peace of mind that comes from knowing your plumbing system is in good hands.
We are proud to be BBB accredited with an A+ rating, and we take pride in our work. We are always up-to-date on the latest plumbing codes and regulations, and we are committed to providing our customers with competitive pricing and transparent communication. Our team of professionals is dedicated to providing you with the highest level of service and professionalism.
Comprehensive Plumbing Services Backed by Warranty
At Royal Rooter, we stand behind our services with comprehensive warranties that are much longer than other plumbing companies. For most of our services, we offer a 10-year transferable warranty. We are committed to providing our customers with the confidence that comes from knowing that we stand behind our work.
We offer a wide range of plumbing services, including:
- Drain and Sewer Cleaning
- Trenchless Pipe Replacement
- Replacement Oil Tank Removal
- Video Inspections
- New Homebuyer? Bin Rentals
- Emergency Plumbing Services
Our highly trained technicians have the tools and expertise to handle any plumbing job with ease. We have a fleet of fully equipped service vans, and we are ready to respond to your plumbing emergencies at any time of the day or night.
The Right Equipment for Any Plumbing Job
At Royal Rooter, we have the right equipment for any plumbing job. From mini and full-size excavators to state-of-the-art video inspection technology, we have everything we need to handle any job with ease. We are committed to providing our customers with fast, reliable, and experienced plumbing services that are second to none.
Meet Our Team
At Royal Rooter, we are proud to have a team of highly trained and experienced professionals who are dedicated to providing our customers with the highest level of service and professionalism. Our team includes:
- Jeff Richmond: Founder & CEO
- Sean Burley: General Manager & Estimator
- Jesse McCullough: Crew Foreman
- Ben McCullough: Crew Foreman
- Chris McDonald: Lead Service Tech
- Don McHardie: Shop Manager
- Levi Peters, Leon George, Lachlan Gilland, Josh Fast, Craig Paul, Landen Shaw, and Phil Lavoie: Labourers
- Karelia Hogan Ferguson: Office Manager
- Evan Garrow: Labourer
Contact Us Today
If you're looking for reliable, affordable, and experienced plumbing services, look no further than Royal Rooter Plumbing & Drain Cleaning Ltd. We are committed to providing our customers with the highest level of service and professionalism. Contact us today to schedule a service appointment or to learn more about how we can help you with all of your plumbing needs.
Exceptional Customer Service
The reviews speak highly of Royal Rooter Plumbing and their technicians, particularly Sean, Josh, Chris, and Drew. Many customers praise their prompt and professional service, often receiving same-day or next-day appointments. Technicians are commended for their knowledge, politeness, and efficiency in diagnosing and fixing plumbing issues.
Quick Solution to Urgent Problems
Several reviewers highlight the company's ability to quickly resolve urgent plumbing emergencies, including flooded bathrooms, backed-up sewage systems, and clogged pipes. Technicians arrive on time, diagnose the issue, and implement a solution with minimal disruption to the customer's daily life.
Value for Money
Many reviewers mention the competitive pricing of Royal Rooter Plumbing, considering the quality of service and professionalism provided. Some customers also appreciate the transparency of the company's processes, including providing videos of the affected pipes.
One Disappointing Review
Unfortunately, not all reviews are positive. Finn's Kitchen expresses extreme dissatisfaction with the customer service they received, citing a rude representative who refused to provide service. This review serves as a reminder of the importance of exceptional customer service, even in the face of frustrating plumbing issues.
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