Deliver the Boating Dream
Our Story
At Hurst Marina, we're passionate about delivering the ultimate boating experience to our customers. With a commitment to excellence and a dedication to exceeding expectations, we strive to ensure that every interaction with our team is a memorable one. Our goal is simple: to provide total satisfaction with our products and services, and to help our customers achieve their boating dreams.
Meet Our Team
Our team is comprised of experienced and knowledgeable professionals who are passionate about boating and dedicated to providing exceptional customer service. From our sales team to our service technicians, every member of our team is committed to delivering the highest level of expertise and attention to detail. We're proud to have a team that is factory-certified, with extensive knowledge of the marine industry and a passion for helping our customers find the perfect boat.
Why Choose Hurst Marina?
At Hurst Marina, we're proud to offer a wide range of services and products that cater to all your boating needs. Our state-of-the-art 12,000 square foot heated showroom is one of the largest in Canada, featuring an extensive selection of new and pre-owned boats from top manufacturers. Our experienced on-site financing team can help you find the perfect financing solution, and our factory-certified marine technicians are dedicated to providing top-notch service and maintenance for your vessel. We also offer marine transport up to 50 feet, with an 80,000-pound lift-out capacity, and 100 completely refurbished, full-service docks for boats up to 60 feet.
Boat Sales
Our boat sales department is dedicated to helping you find the perfect vessel to suit your needs and lifestyle. With a wide range of new and pre-owned boats available, we're confident that we can find the ideal boat for you. From small outboards to luxury cruisers, our inventory includes a vast selection of boats from top manufacturers, including Yamaha, Hurricane, and Berkshire Pontoons.
Rentals
At Hurst Marina, we understand that not everyone wants to own a boat. That's why we offer a range of rental options, including boat rentals, paddleboard rentals, and lessons. Our rental fleet includes a variety of boats, from small runabouts to luxury cruisers, and our experienced staff is happy to help you find the perfect boat for your needs.
Parts & ProShop
Our ProShop is a premier watersports destination, featuring an extensive selection of parts and accessories for all your boating needs. From wakeboards to life jackets, we have everything you need to stay on the water. Our knowledgeable staff is happy to help you find the perfect product, and our parts department is fully stocked with OEM parts and accessories.
Service & Dockage
Our service department is dedicated to providing top-notch maintenance and repair services for your vessel. Our factory-certified marine technicians have extensive knowledge of the marine industry and are equipped with the latest tools and technology to ensure that your boat is running at its best. We also offer a range of dockage options, including 100 completely refurbished, full-service docks for boats up to 60 feet, with gas and diesel fuel available.
Join Our Team
At Hurst Marina, we're always looking for talented and motivated individuals to join our team. If you're passionate about boating and committed to delivering exceptional customer service, we'd love to hear from you. Whether you're looking for a sales position, a service role, or a career in management, we offer a dynamic and supportive work environment that is dedicated to helping you achieve your goals.
Customer Service and Experience
Hurst Marina has received a mixed bag of reviews regarding their customer service and overall experience. On the positive side, customers such as Bill Strange and Frank L. praised the friendly, enthusiastic, and helpful staff, noting that the service was outstanding and the staff truly cared about their clients.
Lesly Fagen also had a positive experience, mentioning that the staff went above and beyond, providing them with a courtesy car, fixing an A/C problem, and offering a welcoming atmosphere. Daryl Pratt also appreciated the excellent marina service and friendly staff, stating they would return.
However, not all customers had a positive experience. Harvey Byers felt robbed after being quoted a lower price for a basic winterization, only to be charged a much higher amount. Carry Mcdonough experienced terrible service, including ad hominem attacks when they tried to raise issues constructively. Jey Ghali had a nightmare experience and felt that the marina did not meet their end of the deal. Ted responded to Jey's negative review, suggesting that they were rude and that their negative experience was due to their own attitude.
Cynthia C. had a poor experience with the marina's travelling mechanical service, as they felt they were overcharged and received poor communication from the staff.
Facilities and Services
The facilities and services provided by Hurst Marina were praised by Lesly Fagen, who mentioned the welcoming atmosphere, good pub-style food, and well-maintained facilities including a pool, washrooms, and laundry. Daryl Pratt also appreciated the marina's facilities and services.
However, Jey Ghali felt that the marina did not offer good value for the money spent, suggesting that customers may find better deals at other marinas.
Overall Sentiment
The overall sentiment towards Hurst Marina is mixed, with some customers praising the marina's friendly staff, excellent service, and welcoming atmosphere, while others had negative experiences, including overcharging, poor communication, and a lack of care for customers' needs.
Be the first to review Hurst Marina.
Write a Review
