Transforming Spaces, One Custom Cabinetry Project at a Time
Driven by a passion for the water, Orleans Boat World & Sports exists to provide unparalleled customer experiences and empower boaters of all levels to explore the open water.
Our Journey Begins with You
Our story starts with a simple vision: to make boating accessible and enjoyable for everyone. We understand that every individual and family has unique needs and desires, and we are committed to understanding and exceeding those needs. Our dedicated team will guide you through the process of selecting the perfect boat or pontoon, ensuring it perfectly matches your aspirations and budget.
Leading Brands, Exceptional Service
We proudly represent top-notch brands like MasterCraft Boats, Monterey Boats, Legend Boats, and Bennington Pontoons, offering a diverse selection of high-quality models. Additionally, we boast an experienced team of certified technicians who provide exceptional service, ensuring your vessel remains in peak performance.
Beyond the Sale
Our commitment extends far beyond the point of sale. We offer comprehensive services that include:
- Storage & Winterization: Keep your boat safe and secure throughout the off-season.
- Finance & Insurance: Get tailored financing options and comprehensive insurance coverage.
- Accessories & Parts: Find everything you need to customize your boat and keep it running smoothly.
- Repair & Maintenance: Leave your boating worries to our experienced technicians.
More Than Just Boats
We are more than just a boat dealership. We are a community passionate about the water and dedicated to fostering a positive and supportive boating experience. Our staff is always ready to answer questions, share their knowledge, and connect you with fellow boaters in the region.
Join the Orleans Boat World & Sports Family
Contact us today and let us guide you on your boating journey. We look forward to helping you discover the joy and excitement of exploring the water.
Sales and Customer Service
Great experiences with sales and customer service were reported by multiple customers. Dan, Myles, Robin, Jeff, and Louis were all mentioned as providing excellent service. Customers appreciated their professionalism, knowledge, and helpfulness. For instance, Dan helped with all needs and made sure customers were comfortable. Myles was described as a gem, and customers were very happy with their purchases. Robin was excellent with financing, answering questions promptly. Jeff and Louis were also praised for their sales service and customer care.
Positive Experiences
Many customers reported positive experiences with Orleans Boat World. For example, a customer had a great experience with Myles, who helped them buy a boat. The service team, including Mike and Trevor, were responsive and helpful. Another customer mentioned that the staff went out of their way to help with setting up and taking down a full enclosure. A customer was also surprised and grateful when the staff replaced a broken fender on their trailer without asking.
Unique Celebration
One customer had a unique experience when they purchased a Legend 16 XTE. The staff at Orleans Boat World helped celebrate their 20th wedding anniversary by providing balloons, cake, and a gift basket. This made the experience even more special for the customer.
Negative Experiences
However, not all experiences were positive. One customer had a frustrating experience with the parts department, particularly with the manager Tyler. The customer ordered a part that never arrived and was told multiple times it would be delivered soon. Eventually, they had to cancel the order and were charged a stocking fee for a part that was never received.
Another customer reported a problem with their motor after having it serviced at Orleans Boat World. The oil looked like chocolate milk in the fall, which was concerning. Although the staff offered to help resolve the issue, the customer was unable to bring the motor back for examination and fix.
Overall
Orleans Boat World has received mostly positive feedback from customers, with many praising the sales and customer service. However, there were a couple of negative experiences reported, mainly related to the parts department and a specific issue with a motor service.
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