Experience hassle-free auto repair with honesty and integrity
At Steel Horse Automotive, we pride ourselves on being a family-owned and operated business with a passion for providing top-notch auto repair services to the people of London, Ontario. With a commitment to honesty and integrity, we strive to build long-term relationships with our customers by delivering quality work and exceptional customer service.
Our Story
Steel Horse Automotive was founded by Dan Zawalsky, who had heard one too many bad mechanic stories from friends and colleagues. Determined to make a change, Dan graduated from college, completed his apprenticeship, and obtained his inter-provincial certification as an Automotive Technician. After working in various shops, Dan realized his dream of starting his own shop, and Steel Horse Automotive was born in the spring of 2011.
Our Code of Ethics
At Steel Horse Automotive, we believe that honesty and integrity are the foundation of our business. We promise to:
- Never sell a part or service that's not required or justified
- Retain all removed parts until the customer may inspect them
- Ensure all waste streams are disposed of in an environmentally friendly and responsible manner
Our Mission Statement
Our mission is to be the automotive service provider of choice for those who seek quality, value-added automotive services offered in a clean, welcoming environment. We aim to build long-term relationships with our customers based on trust and convenience, while providing them with the services and parts they require to match their automotive needs.
Our Services
At Steel Horse Automotive, we offer a wide range of services to cater to your automotive needs. From routine maintenance to complex repairs, our team of certified technicians is equipped to handle it all. Some of our services include:
- Oil Changes and Filter replacements
- Brake Repair and Service
- Tire Sales and Service
- Transmission and Drivetrain Repair and Service
- Vehicle Accessories and Customization
- Performance and Fuel Efficiency Services
- Engine Repair and Diagnostics
- Body and Paint Shop Services
What Sets Us Apart
At Steel Horse Automotive, we understand that honesty and integrity are key to building long-term relationships with our customers. That's why we:
- Offer extended hours of operation to fit your schedule
- Provide loaner vehicles for customers undergoing lengthy repairs
- Accept car and light truck tires for recycling and ensure all waste streams are disposed of in an environmentally friendly manner
- Promote a welcoming and comfortable environment for our customers
Get in Touch
If you're looking for a reliable and trustworthy auto repair shop in London, Ontario, look no further than Steel Horse Automotive. Contact us today to schedule an appointment or learn more about our services.
Overall Experience
Steel Horse Automotive has received a mix of positive and negative reviews from its customers. While some have had excellent experiences, others have been dissatisfied.
Positive Comments
Customer Satisfaction
Many customers have praised Steel Horse Automotive for its dedication to customer satisfaction. Dan, the owner, has gone out of his way to resolve issues and ensure that customers are happy with the service.
Professionalism and Expertise
Several customers have commended the shop's professionalism, expertise, and reasonable prices. The mechanics have been described as knowledgeable, trustworthy, and courteous.
Resolve and Follow-up
Steel Horse Automotive has been praised for its willingness to resolve issues and follow up with customers. Dan has been known to refund customers for parts and labour when mistakes have been made.
Negative Comments
Overcharging and Unwanted Services
Some customers have reported being overcharged for services and having unwanted work done on their vehicles without their consent.
Poor Quality of Work
A few customers have experienced poor quality of work, with issues remaining unresolved or new problems arising after repairs.
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