Striving for perfection, one repair at a time.
Prime Collision Ltd. is a trusted auto body repair shop in Surrey, British Columbia. With a team of experienced technicians and state-of-the-art technology, we are dedicated to restoring your vehicle to its pre-accident condition.
Our Services
At Prime Collision Ltd., we offer a comprehensive range of services to meet all your automotive needs.
Vehicle Repair & Refinishing
- Unidbody and full frame repairs
- Paintless dent removal
- Complete paint refinishing and colour matching
- Scratch and dent repair
- Bumper and headlight restoration
Advanced Technology & Equipment
We utilize the latest technology and equipment in our repairs, including:
- High-tech computer-aided color matching system
- Fully downdraft computerized bake oven
- Spray booth with latest safety features
- Advanced frame repair systems with wedge clamp pulling technology
- Computerized welders and spot welders for precise and efficient welding
Environmentally Responsible Approach
We are committed to environmental sustainability and use water-based paint systems and recycle plastics, cardboard, paper, and other household products whenever possible.
Customer Satisfaction Guarantee
At Prime Collision Ltd., your satisfaction is our top priority. We offer a limited lifetime warranty on all repairs and strive to deliver exceptional customer service every step of the way.
Why Choose Prime Collision Ltd.?
- Experienced and certified technicians
- Advanced technology and equipment
- Environmentally responsible practices
- Comprehensive repair and refinishing services
- Customer-focused approach and exceptional service
Overall Experience
The reviews provided showcase a mix of positive and negative experiences at Prime Collision. The majority of customers have had positive interactions with the staff, praising their helpfulness, friendliness, and professionalism.
Service and Quality
Many reviewers have commended the collision repair service at Prime Collision, citing excellent organization, attention to detail, and excellent quality of work. Some customers have mentioned that the staff is willing to go above and beyond to ensure customer satisfaction.
Staff and Customer Service
The reviews highlight the positive interactions with staff members such as Dennis, Bart, and Julian. The staff is described as helpful, friendly, and willing to provide advice and guidance to customers.
Challenges and Issues
Unfortunately, one reviewer had a negative experience with Prime Collision, alleging that they were overcharged and lied to about the cost of repairs. The reviewer also mentioned that the staff was unresponsive to their inquiry.
Conclusion
While the majority of customers have had positive experiences at Prime Collision, there is room for improvement in terms of customer service and communication. The staff's honesty and transparency are crucial in building trust with customers.
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