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Who We Are
MIKE RO Computer Repair is a locally owned and operated business serving Nanaimo and surrounding communities. Founded by Mike Carmel, a seasoned computer technician with over 30 years of experience, we are dedicated to providing reliable, accessible, and personalized computer repair and service. We offer a comprehensive range of services to diagnose, repair, and upgrade all types of computers, from desktops to laptops, Macs, and even specialized devices like tablets and iPhones.
Our Expertise
Our skilled technician is well-versed in all aspects of computer hardware and software. We can handle a wide variety of issues, including:
- Hardware repairs: Screen replacements, battery replacements, DC Jack repairs, hardware upgrades, case repairs and more.
- Software repairs: Virus removal, data recovery, software installations and troubleshooting, data recovery, and system optimization.
- Networking: Connectivity issues, Wi-Fi problems, router configurations, and network security assistance.
- Data recovery: Data loss recovery from crashed drives, formatted devices, and lost partitions.
- Consultations: We can help you choose the right hardware and software upgrades, troubleshoot performance issues, and answer any questions you have about your computer.
Our Approach
We understand that computer issues can be frustrating and disruptive. That's why we take a personalized and upfront approach to every repair. We will:
- Diagnose the problem: thoroughly analyze the issue to identify the root cause.
- Provide an estimate: inform you clearly of the estimated cost and timeline for repairs.
- Communicate with you: keep you updated throughout the process and answer any questions you have.
- Deliver quality results: use only high-quality parts and perform repairs to the highest standards.
Our Mission
Our mission is to provide Nanaimo with accessible, reliable computer repair and support. We strive to:
- Empower our clients with knowledge and solutions.
- Build trust through transparency and honest communication.
- Deliver exceptional customer service.
- Offer competitive rates and flexible repair options.
- Become your trusted partner in all things computer-related.
Company Overview
The company, Milero Computers, has received a mix of reviews from customers in Nanaimo and surrounding areas. The reviews highlight the company's ability to repair and diagnose various computer issues, as well as provide good communication and customer service. However, there are also reports of long wait times, broken promises, and a lack of transparency.
Technical Skills and Service
The technical skills of the company's staff, particularly Mike, have been praised by many customers. Mike has been described as knowledgeble, efficient, and willing to explain technical issues and solutions to customers. The company offers a range of services, including repair, diagnostics, and mobile and in-house services.
Customer Service
The company has received praise for its customer service, with many customers appreciating the friendly and helpful manner of the staff. Some customers have expressed frustration with the lack of communication and long wait times, but overall, the majority of customers have reported positive experiences.
Pricing and Transparency
The prices offered by the company have been described as fair and competitive, and some customers have praised the company's willingness to explain the cost of repairs and services. However, some customers have reported being surprised by additional costs or charges.
Communication
The company's communication with customers has been highlighted as an area for improvement. Some customers have reported long wait times for responses or updates on the status of their repairs, and one customer reported being given conflicting information about their computer's condition.
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