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At Burlington Auto Works, we're proud to have been serving the Burlington area for over 15 years, providing auto repair services that are reliable, high-quality, and affordable. As a local, family-owned business, we understand the importance of building trust with our customers, and we strive to do just that by providing exceptional service and workmanship.
Our Mission
Our mission is to provide the Burlington area and its communities with reliable, affordable automotive maintenance and repair services, backed by a guarantee that you can take to the bank. We believe that a car is not just an investment, but also a vital part of our daily lives, and we're committed to helping our customers get the most out of their vehicles.
Our Services
At Burlington Auto Works, we offer a wide range of auto repair services, including:
- A/C Service
- Alignments
- Batteries
- Brakes
- Computer Diagnostics
- Domestic Cars & Trucks
- Electrical Systems
- Engine & Transmission
- Engine Maintenance
- and Exhaust
We understand that every car is unique, and we take the time to listen to our customers' needs and concerns. Our highly trained mechanics will work with you to diagnose and repair any issues, big or small.
What Sets Us Apart
At Burlington Auto Works, we pride ourselves on our commitment to quality, integrity, and customer service. Here are some things that set us apart:
- We provide transparent and upfront pricing and estimates
- We communicate clearly and keep our customers informed throughout the repair process
- We stand behind our work with a guarantee
- We are conveniently located and easily accessible
- Our mechanics are highly trained and experienced
What Our Customers Say
We invite you to read what our customers have to say about us on our website and social media channels. We're proud of our reputation for providing exceptional service and workmanship, and we're confident that you'll feel the same way after working with us.
Exceptional Customer Service and Attention to Detail
The reviews for Burlington Auto Works are overwhelmingly positive, with many customers praising the shop's prompt and courteous service. The booking system, online appointment reminders, and digital service reports have made it easy for customers to maintain their vehicles. Customers have also appreciated the honesty and professionalism of the staff, with some expressing gratitude for the breakdown of services provided, estimates, and photos sent via text.
Genuine Concern for Customers' Needs
One reviewer, Janice Fryer, had a particularly impressive experience when the shop went above and beyond to address her needs, providing a ride and quickly completing the job. Another reviewer, M. Seymour, was impressed with the shop's immediate attention to his unexpected problem and the clear presentation of the solution.
Some Disappointment with Cost and Transparency
Not all reviews were positive, however. Luba Bridgelal Stylmashenko expressed disappointment with the sudden increase in prices and lack of transparency regarding charges. She felt that the shop was trying to leach every penny possible.
Minor Issues with Communication and Quality
Connor Bennett had a good experience overall but mentioned that it was difficult to get a quote on something and that a dust shield was damaged during the service. Greg Kilner seemed to have a stellar experience, but mentioned that booking in advance was necessary.
Ongoing Customers and Referrals
Many reviewers have become regular customers, with one reviewer, Lory Hem, having been with the shop for over four years. Several reviewers have also recommended the shop to others, highlighting the exceptional service and value for money.
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