Maximizing Your Entitlements, Minimizing Your Liabilities
Our Story
Classic Auto Craft was established in 1981 and is a family-owned and operated business in downtown San Rafael. With over 50 years of combined experience specializing in collision repair and restoration, we're proud to be one of the leading auto repair facilities in the industry. Our combination of knowledge, expertise, state-of-the-art equipment, and friendly customer rapport ensures customer satisfaction and keeps them coming back.
Why Choose Us
At Classic Auto Craft, we understand that choosing the right auto repair facility can be overwhelming. That's why we offer honest repair advice, repair options based only on need, and ensure customer vehicles are repaired correctly and professionally the first time around. We treat our customers and their cars with the highest regard and offer superior customer service, keeping open lines of communication to ensure repairs are done correctly and efficiently. We provide a clean and comfortable environment and always strive to exceed expectations.
Our Mission
Our mission is to provide high-quality, timely, and convenient services while emphasizing outstanding customer service and workmanship. We believe that building relationships with our customers is just as important as providing top-notch repairs.
Our Vision
Our vision is to grow our brand so we can give back to the community with services we believe in. We aim to provide exceptional customer service, workmanship, and community involvement to create a positive impact on those around us.
Our Core Values
At Classic Auto Craft, we focus on integrity, transparency, and consistent communication so we can provide quality collision repair services in an honest, ethical, and efficient manner. We believe that honesty and integrity are essential in building trust with our customers and the community.
Our Services
At Classic Auto Craft, we offer a wide range of services to ensure your vehicle is repaired to the highest standards. These services include:
- Dent Repair: From small shopping cart dents to multi-car accidents, we'll make those dents disappear and restore your car to pristine condition.
- Collision Repair: We use state-of-the-art equipment, including frame straighteners, frame alignment, and welding tools, to ensure precision repairs and maintenance.
- Auto Painting: We ensure perfect color matching with advanced computer systems, whether we're fixing up a small scratch or an entire panel.
- Frame Repair: From a ride to the ferry building and towing/pickup services to restoring your vehicle to perfect working condition, we'll do our best to give you a positive experience!
- Luxury & Exotic Car Repair: We can ensure that your exotic and luxury vehicles are always in peak condition with restoration and regular maintenance.
What Our Customers Say
At Classic Auto Craft, we pride ourselves on providing exceptional customer service and repairs. Here's what some of our satisfied customers have to say:
- "From start to finish, Scot and his team gave great customer service and excellent results. Thanks for making a difficult situation stress-free." - Charles Reinhart
- "Most professional auto shop I've ever been to. Very happy with the customer service and the quality of work." - Joel Miller
- "Wanda is fantastic. She did a great job on my car, which had a paint scratch. She gave me two quotes, one was for 'perfect' and the most complete way with replacement of the side of the car and the other quote was for a more reasonable fix. I went with that reasonable quote and the car looks beautiful. She is really responsive, kind, and attentive to my needs. I highly recommend Wanda's auto repair." - Beth Korn
- "One of the best customer service experiences I've had. All the staff in the office were incredibly helpful and knowledgeable. I had an accident repair covered by the other party's insurance and they made the process seamless, even arranging the rental car. They even buffed my headlights and replaced a bulb at no charge. I hope I don't have any more body work to do anytime soon, but if I do, I know where I'm going." - Avery Whitmarsh
Overall Impression
The reviews are overwhelmingly positive, with all reviewers giving 5-star ratings. They praise the excellent customer service, high-quality work, and professional staff at Classic Auto Craft.
Quality of Work
Reviewers rave about the exceptional quality of work done on their vehicles, including bodywork, paint jobs, and repair services. They mention that the work was done correctly and in a timely manner, with some even stating that their vehicles look like new.
Customer Service
The customer service at Classic Auto Craft is highly praised, with reviewers mentioning that the staff is friendly, responsive, and attentive to their needs. They appreciate the communication throughout the repair process and the willingness to work with insurance companies to get the necessary authorizations.
Staff
Individual staff members, such as Wanda and Dennis, are mentioned by name for their exceptional service and professionalism. The office staff, including the office dog Lucy, are also commended for their friendly and welcoming demeanor.
Additional Perks
Reviewers appreciate the additional services provided, such as the arrangement of rental cars, buffing of headlights, and replacement of light bulbs at no extra charge. The lifetime warranty on parts and services is also seen as a positive aspect.
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