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At Fraser Valley Office Systems, we are dedicated to providing custom business solutions for your print, scan, and copy needs. As the Fraser Valley's Local Authorized Ricoh Dealer, we have partnered with Ricoh to bring you the latest office system solutions for your copying, printing, scanning, faxing, and document management needs. Our team of experienced professionals takes the time to analyze and understand your print, copy, and document management needs so that we can provide you with a solution that saves you time, money, and hassle.
Our Services
We offer a wide range of services to meet your office system needs. Our equipment includes all the print, copy, and scan equipment your business needs, as well as a wide range of collateral equipment to support your office system. Our service is what makes us stand out; we strive to ensure that operating our equipment is seamless and stress-free for our clients. Our document solutions offer paperless systems that streamline your office management and increase efficiency while reducing costs.
Our Process
Our process begins with a comprehensive analysis of your current office systems, including current usage, time consumption, and cost. Based on the analysis, our highly experienced sales team will develop a custom quote designed to increase efficiency and save your business money. We then provide prompt and professional delivery and installation of your new equipment, ensuring that your document solutions are practical for your business environment and efficient for your employees. Our ongoing technical support ensures the smooth functioning of your office system from the day it is installed onward.
What Makes Us Different
At Fraser Valley Office Systems, we pride ourselves on upholding a set of core values that begins the day you inquire and continues all the way through your contract. We recognize that having a customer for life is much more important than making a "sale". That's why we place such a strong emphasis on what happens after the solutions are installed. We provide one point of contact and manage all internal communications and action items on behalf of the customer. Our post-sales support is significant in depth and offers several layers of account, technical and functional support.
Overall Experience
The reviewers had a highly positive experience with the company, citing their professionalism, politeness, and willingness to help.
Purchasing and Installation
The company stood out from others by not trying to oversell their products. Instead, they provided the exact printer needed and installed it efficiently. This was particularly appreciated by the small nonprofit organization.
Customer Service
The reviewers praised the company's customer service, describing the staff as "very nice" and "easy to work with". They were readily available to assist and responded promptly to requests.
Recommendation
Both reviewers would highly recommend the company for any printer, copier, and document management systems needs.
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