Business Details
50+ Years
experience
Your Trusted Partner for Insurance and Investment Solutions
Empire Life has been a trusted name in the insurance and investment industry since 1923, dedicated to providing Canadians with comprehensive financial solutions. Our mission is to simplify the process of securing life insurance, investment products, and group benefits, ensuring clients can build wealth, generate income, and achieve long-term financial security. With a strong foundation in integrity and sound financial management, we combine personalized service with industry-leading technology to meet the evolving needs of individuals, families, and businesses. Our commitment to excellence is reflected in our 99.5% life claims paying rate and $17.3 billion in total assets, underscoring our reliability and financial strength. We prioritize transparency, ethical practices, and community engagement, investing in initiatives that positively impact the regions where our clients and employees live.By fostering strategic partnerships and leveraging innovative digital tools, we deliver accessible, client-centric solutions that adapt to modern financial challenges. Our team of experienced professionals brings decades of expertise to every interaction, ensuring clients receive tailored advice and support. From term and permanent life insurance to critical illness coverage and retirement planning, we offer a diverse range of products designed to protect and grow financial well-being. As a member of Assuris, we provide additional peace of mind through industry-backed protection for policyholders. Through continuous innovation and a focus on customer satisfaction, Empire Life remains a leader in empowering Canadians to navigate life with confidence.
Services
Life Insurance
Critical Illness Insurance
Disability Insurance
Investment Products
Group Benefits
Details
- Year established: 1923
Highlights and features
- We offer 99.5% life claims paying rate backed by $17.3 billion in assets.
- Our team delivers personalized service with decades of industry expertise.
- We provide innovative digital tools for accessible, client-centric solutions.
- Our commitment to community engagement strengthens regional impact.
- We combine financial strength with transparent, ethical practices.
Associations and certifications
- Assuris
Services
Life Insurance
Empire Life offers term and permanent life insurance solutions to protect families and businesses. Our policies provide tax-free death benefits, customizable coverage terms, and options for critical illness riders. Clients benefit from flexible premium structures and guaranteed rates, ensuring long-term financial security for beneficiaries.
Critical Illness Insurance
Our critical illness insurance covers major conditions like cancer, heart attack, and stroke. Policies offer lump-sum payments to help manage medical expenses, income replacement, or mortgage protection. Coverage can be added to existing life insurance policies, with options for enhanced benefits and guaranteed renewability up to age 75.
Disability Insurance
Empire Life's disability insurance protects against income loss due to illness or injury. Coverage includes monthly benefits for up to 24 months, with options to bundle with life insurance policies. Clients enjoy simplified underwriting and direct benefit payments to maintain financial stability during recovery.
Investment Products
We provide diversified investment solutions, including guaranteed interest contracts, mutual funds, and retirement accounts. Our products cater to varying risk tolerances, with professional management and tax-efficient strategies. Clients access tools for retirement planning, education savings, and wealth preservation.
Group Benefits
Our group benefits plans offer comprehensive health, dental, and disability coverage for businesses. Solutions include wellness programs, mental health support, and customizable options for small to large employers. Employers benefit from cost-effective plans that enhance employee retention and well-being.
People
Mark Sylvia
President and Chief Executive Officer
Mark Sylvia leads Empire Life with over 35 years of financial services experience. He focuses on strategic growth, customer-centric innovation, and strengthening industry partnerships to drive long-term value.
Rebecca Rycroft
Senior Vice-President and Chief Financial Officer
Rebecca Rycroft oversees financial strategy and corporate actuarial teams. Her expertise includes risk management and financial reporting, gained from leadership roles in insurance and reinsurance sectors.
Paul Holba
President and Chief Investment Officer
Paul Holba manages Empire Life's investment portfolios, leading teams in equity and fixed income strategies. His focus ensures robust returns while maintaining disciplined risk management for client assets.
Chris Volk
Senior Vice-President and Chief Technology Officer
Chris Volk drives digital innovation at Empire Life. With over a decade of IT leadership, he enhances customer experiences through technology solutions that prioritize accessibility and operational efficiency.
Steve Pong
Senior Vice-President and Chief Operating Officer
Steve Pong leads insurance and investment operations, focusing on product development and service excellence. His 25+ years in the industry ensure strategic alignment with client needs and market trends.
Questions
What group benefits services does Empire Life offer?
We provide health, dental, disability, and critical illness coverage for businesses, including wellness programs and mental health support.
How do I submit a life insurance claim?
Visit the Submit Life Insurance Claim portal on our website or contact customer service for guidance through the claims process.
What investment options are available for retirement planning?
We offer RRSPs, TFSAs, annuities, and guaranteed investment funds tailored to retirement goals, with professional management and tax-efficient strategies.
