At Custom Direct, we're committed to providing exceptional quality, locally manufactured windows and doors that exceed industry standards. With over 45 years of combined industry knowledge and expertise, we're dedicated to delivering products that not only meet but exceed our own expectations.
Our Story
Our journey began with a passion for innovation and a commitment to excellence. We recognized the need for a more personal approach to window and door manufacturing, one that allowed for customization and a focus on the customer's unique needs. By cutting out the middle man and manufacturing our products locally in Hamilton, we're able to offer our customers unparalleled quality, affordability, and a 30-day turnaround time.
Our Promise
At Custom Direct, we promise to deliver exceptional quality, locally made products that exceed industry standards. Our commitment to excellence extends from design to installation, ensuring a stress-free experience for our customers. We understand the importance of beauty, lasting quality, and value for our customers' investments. Proud of our product and reputation, we stand behind all of our products with a performance warranty.
Our Services
At Custom Direct, we offer a wide range of services, including:
- Locally manufactured windows and doors
- Customized solutions for residential and commercial properties
- Fast turnaround time of just 30 days
- Exceptional quality and durability
- Energy-efficient products with a 20-year limited warranty on extruded vinyl
Why Choose Custom Direct?
At Custom Direct, we're committed to providing an exceptional customer experience. With our local manufacturing facility in Hamilton, we're able to offer fast delivery times, affordable prices, and a personalized approach to window and door replacement. Our experienced team is dedicated to providing expert advice and guidance throughout the replacement process, ensuring that our customers receive the best products and service available.
Overall Customer Experience
Custom Direct Windows and Doors Ltd. received an overwhelming majority of positive reviews from satisfied customers. Several reviewers praised the company's excellent customer service, prompt installations, and high-quality products.
Pros
The company's biggest strengths appear to be its friendly and courteous staff, efficient and affordable services, and top-notch products. Many reviewers mentioned that they received excellent customer service from various team members, including Darylleigh, Larry, and others.
Cons
On the other hand, a few reviewers experienced issues with the company's services. One reviewer, Shabs K., reported a horrible job with poor workmanship, including incorrect measurements and leaking windows. Another reviewer, Elizabeth Evans, had a mixed experience with a door installation that was marred by poor customer service and follow-up issues.
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