Celebrating over 100 years of trusted service in the National Capital Region
Ottawa Plumbing & Heating has been a family-run business serving the Ottawa area for over a century. Founded in the early 1900s, we've witnessed generations of Ottawans rely on us for reliable heating, cooling, and plumbing solutions.
Our unwavering commitment
Our mission is to provide our valued customers with:
- Expert consultation: Our experienced technicians will listen to your concerns and offer tailored solutions.
- Top-of-the-line service: We utilize the most advanced equipment and technologies for efficient and reliable repairs.
- Exceptional care: Your home is our home. We treat your property with the utmost respect and professionalism.
Helping you stay comfortable year-round
We offer comprehensive solutions to keep your home comfortable in all seasons:
- Heating & Cooling: Install, repair, and maintain efficient heating and cooling systems, harnessing the power of electricity, natural gas, or propane.
- Indoor Air Quality: Improve your indoor air quality with expert filtration solutions, protecting your health and wellbeing.
Comprehensive plumbing solutions
From routine maintenance to emergency repairs, we handle it all:
- Installation and repair of all plumbing fixtures, piping, and equipment.
- Leak detection and repair to ensure water safety in your home.
- Drain cleaning and clearing services to keep your drains flowing smoothly.
Tailored plans for your peace of mind
Our comprehensive maintenance programs offer:
- Annual precision tune-ups for optimal performance.
- 24/7 priority service with no additional fees.
- Discounts on repairs and system replacements.
Choose Ottawa Plumbing & Heating for
- Over a century of experience and expertise.
- Unwavering commitment to customer satisfaction.
- Cutting-edge technology and equipment.
- Personalized service tailored to your needs.
Reviews
Positive: Polite, professional, and helpful staff; efficient service; competitive pricing
Negative: Poor communication; missed appointments; delays; non-competitive pricing
Summary of Reviews for Ottawa Plumbing & Heating
Overall Service Quality
- Some customers reported receiving quick and efficient service, with a focus on cleanliness and professionalism.
- However, several customers experienced delays, missed appointments, and poor communication from the company.
Customer Satisfaction
- Positive feedback was given for the staff's politeness, professionalism, and helpfulness.
- However, many customers expressed frustration with the company's reliability, punctuality, and responsiveness.
Common Issues
- Customers reported difficulties in contacting the company and getting timely responses.
- Several instances of missed appointments and delays were mentioned, leading to customer dissatisfaction.
- Some customers felt that the company's pricing was not competitive or reasonable for the services provided.
Recommendations
- It is recommended that the company improve its communication and responsiveness to customer inquiries and issues.
- Ensuring punctuality and reliability for scheduled appointments is crucial to maintaining customer satisfaction.
- Reviewing and adjusting pricing to be more competitive would likely improve customer satisfaction and encourage repeat business.
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