Minimize Taxes, Maximize Refunds, and Ensure Government Benefits
At Eggett Tax Services, we are a full-time income tax preparation firm centrally located in Kitchener, serving Kitchener, Waterloo, and Cambridge for over 40 years. Our objective is to minimize taxes, maximize refunds, and ensure our eligible clients get access to government benefits and credits. We take pride in our commitment to providing personalized service to each of our clients, ensuring that everyone who walks through our doors pays their minimum amount of taxes.
Our Services
We offer a wide range of services to cater to our clients' diverse needs. Our experienced staff is available year-round to answer your questions and provide personal consultation regarding your specific situation. Our services include:
- Personal Taxes: We provide personalized tax preparation services for individuals, ensuring that you receive the maximum refund you are entitled to.
- US Taxes: We offer specialized tax services for US citizens living in Canada, helping you navigate the complexities of cross-border taxation.
- Business Taxes: Our team of experts provides comprehensive tax services for businesses, including tax planning, preparation, and filing.
- Tax & Estate Planning: We offer expert advice on tax and estate planning, helping you minimize taxes and maximize your estate.
Our Commitment
We are committed to providing our clients with expert tax services, ensuring that they receive the maximum benefits and refunds they are entitled to. We strive to build long-term relationships with our clients, providing personalized service and advice to help them achieve their financial goals.
Our Safety Measures
In light of the ongoing pandemic, we are taking precautions to ensure the safety of our clients, associates, and our communities. We are operating under the guidelines released by federal, provincial, and local authorities, offering the option of drop-off or email communication to those who prefer to use these methods.
Our History
With over 40 years of experience, Eggett Tax Services has established itself as a trusted and reliable tax services provider in Kitchener, Waterloo, and Cambridge. Our commitment to excellence has earned us the Diamond Winner award for 2019 Readers Choice Awards.
Service Experience
The reviews highlight a significant difference in service experience between the old and new ownership of Eggett Tax Services. Under the old ownership, clients experienced friendly, informative, and efficient service. However, with the new ownership, clients have experienced poor service, including long wait times, lack of communication, and unprofessionalism.
Communication Issues
Communication seems to be a major issue with the new ownership. Many clients have reported not receiving updates on their tax returns, and when they do, it's often with excuses or incomplete information. Some clients have also mentioned that their calls and emails have gone unanswered, leaving them frustrated and unsure about the status of their returns.
Professionalism and Competence
The new ownership has also been criticized for lacking professionalism and competence. Clients have reported that the new staff seems inexperienced and unsure about tax rules, leading to mistakes and errors in their returns. Some clients have also mentioned that the new staff is unfriendly and rude, which is a significant departure from the warm and inviting demeanor of the old ownership.
Comparison to Old Ownership
Many clients have expressed nostalgia for the old ownership, citing the exemplary service and expertise of Bob Eggett. The new ownership has failed to live up to the standards set by Bob, and clients are disappointed and frustrated with the decline in service quality.
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