Schedule a pick-up with KLC, your gateway to the Caribbean!
At KLC Eastern Caribbean Freight Lines Limited, we take pride in being your gateway to the Caribbean. With 30 years of award-winning service, we have established ourselves as a trusted and reliable freight service provider. Our story began in 1982, when our founder, Ken Chitolie, set out to provide an affordable service to residents of Toronto, allowing them to send goods to their families and loved ones in the Caribbean. Today, we have grown to offer specialized weekly services to St. Lucia, St. Vincent, Trinidad, and Barbados, as well as Full Container Load traffic to the rest of the Caribbean and Latin America.
Our Commitment to Excellence
We are committed to providing first-class service to our customers. Our staff is always happy to go above and beyond the call of duty to ensure that your shipments reach their destinations safely and efficiently. We understand the importance of timely delivery, and we strive to provide flexible and cost-effective solutions to meet your unique needs. Whether you are shipping personal effects or commercial goods, we have the expertise and resources to handle it with care.
Our Services
We offer a range of services to cater to your shipping needs. Our specialized weekly services include shipments to St. Lucia, St. Vincent, Trinidad, and Barbados. We also provide Full Container Load services to the rest of the Caribbean and worldwide for commercial goods and personal effects. In addition, we offer additional services such as packaging, crating, bubble wrapping, and vehicle transporting to ensure that your goods are properly prepared for shipping.
Why Choose KLC
At KLC, we are proud of our strong roots in the community. We have been a familiar face in the St. Lucian and St. Vincent communities, taking part in everything from celebrations to relief efforts. We are committed to providing outstanding service and great shipment rates. Our experienced staff is always happy to assist you with your shipping needs, and we strive to provide flexible and cost-effective solutions to meet your unique needs.
Schedule a Pick-Up Today
Ready to ship? Simply fill out our Shipment Schedule Form or contact one of our agents to make arrangements for your shipment. We look forward to serving you!
Customer Service and Pricing
The company has received a mix of reviews regarding their customer service. Some customers have had positive experiences, such as Martin Holder, who appreciated the customer solution-driven business model and the availability of various shipping solutions. On the other hand, several customers have reported negative experiences, including poor communication, rudeness, and a lack of professionalism from staff members. For instance, Marcia Edghill mentioned that the person on the phone was flippant and unprofessional, while Lionel Teekah had a terrible experience with reliability and punctuality. Ann-Marie Daniel-Barker also reported that the owner raised his voice and used profanities during their conversation.
Regarding pricing, the company seems to offer competitive rates. Martin Holder mentioned great pricing for shipping barrels and corrugated boxes, and Groulx Groulx appreciated the competitive prices and reliability of the service.
Reliability and Punctuality
The reliability and punctuality of the company's services have been a significant issue for some customers. Lionel Teekah reported that the company failed to show up for a pre-arranged pickup on Saturday and did not call to inform him of the issue. Ann-Marie Daniel-Barker mentioned that the company's management skills were lacking greatly. On the other hand, Groulx Groulx appreciated the quick and reliable service provided by Ian and his partner.
Shipping Experience
Several customers have reported positive experiences with the shipping process. Cairo Hollingsworth mentioned that the company is a great exporter of goods to the Caribbean and has helped out St. Vincent in need with free shipping of donations. Julian Austin appreciated the helpful staff during a time of crisis. However, some customers have had issues with their shipments, such as Kfi Conferences, who reported that furniture was badly banged up and an AC unit went missing during transit. Shaka C. also mentioned that his barrel was compromised during shipping and the staff was unhelpful in resolving the issue.
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