We take pride in the personal relationships we build.
At Sam's Service Center, we are North Kansas City's hometown auto repair specialists since 1963. Our story began with a commitment to providing the highest quality auto repair and maintenance services, and we have remained dedicated to that promise for over 50 years. As a proud local family-owned and operated business, we are devoted to giving our customers a stress-free experience every time they visit us.
Our History
Sam's Service Center opened its doors in 1963, and in 1974, it was bought by Don Addis. Since then, the business has remained in the family, with a long tradition of auto repair and maintenance in the Northland. We provide value for your hard-earned dollar, and our technicians and service writers have decades of industry experience. You'll see the same familiar faces every time you visit, and we guarantee a personalized experience.
Our Services
We offer a wide range of auto repair and maintenance services, from routine oil changes to major repairs. Our goal is to make your car repair experience as convenient as possible. We aim for same-day completion on every auto repair, so you won't be without a car for extended periods of time. We also provide Northland shuttle service and offer discounts with local car rental agencies.
What Sets Us Apart
What sets us apart is our traditional values in business. We take pride in the personal relationships we build with our customers, and we guarantee you will receive honest, trustworthy, and reliable service every time. We provide a detailed vehicle history report with every auto repair, so we can track your warranties and expenses. This information is available to you through your vehicle's own personalized website.
Our Commitment
We are committed to making your car repair experience stress-free. We work on fleets and offer discounts on fleet accounts, and on approval, we can offer 30-day terms and send detailed statements for your accounting department. We give priority to fleets and get your work vehicles back on the road to make you money.
Excellent Service and Customer Satisfaction
Many customers, such as Brad Pitman, Lisandro Fernandez, and Tanya Pope, have expressed their satisfaction with the service provided by Sam's Service Center. They appreciate the honest work, good prices, and professionalism offered by the staff. The reviews highlight the positive experiences with general repairs, maintenance, and oil changes.
Professionalism and Expertise
Penelope Kennedy and Charles Turner have also had positive experiences with Sam's Service Center. They value the staff's knowledge and fair prices. Penelope was grateful for the staff's recommendation of other local shops when they couldn't fit her in for an oil change, while Charles has been using the service center for over 25 years and has always been completely satisfied with their work.
Exceptional Customer Care
Thomas Hynek had a particularly positive experience with Sam's Service Center. Despite some issues with the engine replacement, the staff at Sam's, especially Rick Noller, kept him updated and resolved the problems at no additional cost to him. This exceptional customer care left a lasting impression on Thomas, who would definitely use Sam's again in the future.
Convenience and Flexibility
Thomas McGuire appreciates the flexibility and convenience offered by Sam's Service Center. As a caregiver, he doesn't have a way to drop off his car and leave it for repairs. Sam's has always worked with him, providing free transportation to and from his home. This level of customer service has made him a loyal customer.
A Negative Experience
However, David McKee had a less than satisfactory experience. He was hung up on when he called to speak to a manager and then left on hold for over five minutes when he called back. This lack of professionalism and poor customer service left a negative impression on him.
Be the first to review Sam's Service Centre.
Write a Review
