Building something that makes you happy, one piece at a time.
About Us
Dustless Hardwood Refinishing is a leading provider of sustainable and dust-free hardwood floor restoration services in the Toronto area. With over 30 years of experience and an unwavering commitment to excellence, we have become synonymous with quality craftsmanship and exceptional customer service.
Our team of certified hardwood floor refinishers are dedicated to restoring the beauty and functionality of your floors while minimizing disruption to your daily life. We prioritize eco-friendly practices and utilize innovative dustless technology to ensure a cleaner and more enjoyable experience for our clients.
Our Expertise
We offer a comprehensive range of services to meet your specific needs:
Dustless Sanding
- Gentle and efficient removal of old finish and stains without generating dust pollution.
- Saves time, eliminates health risks associated with traditional sanding.
Railing & Staircases
- Comprehensive restoration of staircases and railings, ensuring their integrity and aesthetic appeal.
- Restore natural beauty, enhance safety, and boost the overall value of your property.
Custom Staining
- Artistic application of stains to achieve the perfect shade and tone for your floors.
- Extensive knowledge of different stain types and techniques guarantees optimal results.
Eco-Friendly Finishings
- Environmentally responsible water-based coatings that dry quickly and emit virtually no fumes.
- Protect your floors while preserving the natural beauty of the wood.
Our Values
At Dustless Hardwood Refinishing, we are driven by:
- Customer-centricity: We prioritize understanding your needs and expectations, and deliver personalized solutions.
- Sustainability: We embrace eco-friendly practices to minimize our environmental impact.
- Expertise: We leverage our extensive experience and knowledge to deliver exceptional results.
- Integrity: We operate with honesty, transparency, and accountability.
Why Choose Us?
- Dustless technology for a cleaner and healthier experience.
- Eco-friendly practices for peace of mind.
- Experienced and certified technicians.
- Attention to detail and meticulous craftsmanship.
- Comprehensive and transparent communication throughout the process.
Disappointing Experience
The reviews highlight a disappointing experience with Dustless Hardwood Refinishing, a company that refinished hardwood floors. Two customers were unhappy with the company's work, while one customer had a positive experience.
Quality of Work
The company's work was criticized for being subpar. Tazwell Phoenix mentioned that the transitions were either aesthetically displeasing or mismatched in color, and one of the main transitions broke. Diana Richey was unhappy with the way the company finished the floors, leaving old stains visible and damaging the quarterround and walls. She also mentioned many other issues with the work, including poor planning, communication, and a refusal to take responsibility for mistakes.
On the other hand, L. C. had a positive experience with the company, stating that they did excellent work and would highly recommend them.
Communication Issues
Communication was a major issue for many customers. Diana Richey mentioned that the owner, Josh, refused to admit to mistakes and did not take responsibility for poor workmanship. She also mentioned that Josh cancelled an appointment 10 minutes prior and did not show up for a rescheduled appointment, citing forgetfulness. Pat Lyles mentioned that better communication could have prevented frustration and dismay with the finished product.
Concerns about the Company
Several customers raised concerns about the company's business practices, including poor planning, a lack of transparency, and refusal to negotiate a settlement amicably. Diana Richey mentioned that the company did not have a contract, despite being in business for over a decade, and that Josh was threatening to put a lien on her house if she did not pay in full.
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