Our History and Values
Drake Towing has been a trusted name in Vancouver for over 40 years, providing reliable and efficient roadside assistance. Founded in 1979, we are a family-run business driven by a dedication to exceptional customer service, honesty, and dependability.
Our Services
We offer a comprehensive range of services to keep you moving smoothly, including:
24/7 Emergency Roadside Assistance
- Battery jump starts
- Tire changes
- Fuel delivery
- Lockout assistance
- Emergency vehicle transport
Fleet & Storage
- Secure and discreet transport of all types of vehicles, including luxury and classic cars
- Long-term storage solutions for vehicles in need of repair or storage
Impound Services
- Efficient and secure impound services for vehicles that are undrivable
Why Choose Drake Towing?
- Years of Experience: We have decades of experience handling all types of roadside emergencies and offer unparalleled expertise.
- Customer Focus: We prioritize your safety, ensuring prompt arrival, clear communication, and efficient service.
- Honest & Transparent: We provide upfront pricing and avoid hidden charges.
- Reliable & Dependable: We are committed to being there when you need us most, day or night.
- Modern Fleet: Our fleet of tow trucks are equipped with the latest technology and are specifically designed for various situations.
Our Team
The Drake Towing team consists of highly trained and experienced professionals who are dedicated to providing exceptional customer service and ensuring your safety and satisfaction. We are proud of our skilled technicians and friendly dispatch staff who are always ready to assist you.
Our Commitment
Drake Towing is committed to exceeding your expectations and becoming your trusted partner in roadside assistance. We are dedicated to providing reliable, efficient, and honest service to our valued customers.
Unsatisfactory Experiences
One of the major complaints is the unprofessional behavior of some drivers, with one reviewer describing a driver giving them the middle finger while road raging. Another reviewer was overcharged for a tow service. These instances of unprofessionalism have led to a loss of trust and a recommendation to avoid using Drake Towing.
Towing Services
Despite the negative experiences, several reviewers had positive experiences with the towing services provided by Drake Towing. They praised the drivers' professionalism, efficiency, and helpfulness. For instance, one reviewer's car broke down on Christmas evening, and the driver, Jack, was there within 20 minutes and had it running quickly. Another reviewer had a pre-booked scheduled pick-up cancelled by a competitor, but Drake Towing had a tow truck at their location within an hour.
Customer Service
Reviewers praised the customer service provided by Drake Towing, including prompt dispatching and helpful attitudes. One reviewer was pleasantly surprised by the driver's willingness to help them troubleshoot their car's issue, and another reviewer appreciated the dispatcher's regular updates on the estimated arrival time.
Prices
Several reviewers commented on the competitive pricing offered by Drake Towing. One reviewer was quoted $140 by a competitor, while Drake Towing charged $93. Another reviewer appreciated the reasonable fees for a Christmas Day service.
Lockout Services
Drake Towing also provided lockout services, with reviewers praising the driver's skill and patience in unlocking their cars. One reviewer had their keys locked in their trunk, and the driver was able to retrieve them without damaging their car.
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