Trust Us to Get the Job Done Right the First Time!
At Mr. Rooter Plumbing, we take pride in being Canada's trusted choice for residential, commercial, and emergency plumbing services. With a commitment to exceptional customer service, upfront flat rate pricing, and licensed and insured professionals, we strive to provide unparalleled plumbing solutions to our customers.
Our Story
Our story began with a passion to revolutionize the plumbing industry by providing exceptional customer service, uniformed professionals, and upfront flat rate pricing. Since then, we have grown to become one of the most trusted plumbing companies in Canada, with a reputation for delivering high-quality services and solutions.
Our Services
We proudly provide a range of residential, commercial, and emergency plumbing services in Canada. Whether you have a sewer clog, a small leak, or a plumbing emergency, you can rest assured that licensed service professionals from Mr. Rooter Plumbing are here to offer what you're looking for. Our services include:
- Drain cleaning: Whether you have a clogged kitchen drain, drainage woes in your bathroom, or a problematic sewer drain clog, our licensed and insured drain cleaning service professionals can offer the help you need.
- Plumbing repairs: Are you worried about a small leak becoming a big headache? Don't wait to take action. Mr. Rooter Plumbing can provide plumbing repair services for your peace of mind.
- Sewer line repairs: Sewer line repairs are our first line of defense against cracked sewer pipes! You can trust Mr. Rooter Plumbing for a complete sewer line repair and replacement service.
- Emergency plumbing services: Are you dealing with a plumbing emergency? Mr. Rooter Plumbing is available to take your calls and schedule services 24/7.
Why Choose Us?
At Mr. Rooter Plumbing, we believe in providing exceptional customer service, being locally owned and operated, and being licensed and insured. We also believe in providing convenient appointment times, in-home estimates, and flexible service options to fit your schedule. With our commitment to the Neighbourly Done Right Promise, you can trust that we will get the job done right the first time.
Professionalism and Service
Many reviewers praised the professionalism and courteousness of the technicians from Mr. Rooter. Sandeep, Chris, Brent, Jaswinder, Igor, and Kevin were all commended for their politeness, friendliness, and thoroughness in completing their tasks. Customers appreciated the technicians' ability to explain the costs and process clearly, making them feel informed and comfortable. The dispatch team was also praised for their courteous and helpful communication.
Communication and Scheduling
The scheduling process was generally smooth, with one reviewer mentioning that the dispatch team called back as promised when an earlier appointment became available. Another reviewer appreciated being kept informed of the work being done, with the technician explaining the process and keeping them updated on the issues.
Work Quality and Reliability
Technicians were praised for their expertise and ability to fix complex issues. Jaswinder and Igor, in particular, went above and beyond to ensure the job was done correctly, and Igor even took the time to troubleshoot the issue with the strata company. The company was also commended for being reliable, with one reviewer noting that they now consider Mr. Rooter their go-to for plumbing emergencies.
Areas for Improvement
A few reviewers experienced issues with communication and scheduling, with one reviewer waiting for six calls and three weeks to get a response. Another reviewer felt that the company took advantage of their desperation during the holiday season, citing a high cost for the service.
Conclusion
Overall, Mr. Rooter received mostly positive reviews, with many customers praising the company's professionalism, courteous technicians, and reliable service. While there were some areas for improvement, the company generally excelled in providing a high-quality service.
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