Established in 1979, Gala Travels stands as one of the leading travel agencies in Canada. We hold an A+ rating with the BBB and are proud members of IATA, BBB, ACTA, and TICO. With decades of experience and a team of passionate travel specialists, we specialize in crafting unforgettable travel experiences for discerning travelers.
What Sets Us Apart?
Our unique approach to airfare pricing sets us apart. As a consolidator for over 50 leading airlines, we have the privilege of accessing competitive fares from major carriers. This allows us to offer you incredible savings on flights to various destinations worldwide.
Our Services
We offer a comprehensive range of travel services to cater to all your travel needs:
- Flights: Compare and book flights to thousands of destinations worldwide, including domestic and international flights, connecting flights, and specialized offers.
- Vacations: Discover amazing vacation packages to top destinations, covering a variety of interests and budgets.
- Cruises: Explore the world in comfort and style, choosing from a wide selection of itineraries and cruise lines.
- Hotels: Book a diverse range of hotels, from budget-friendly options to luxurious accommodations.
- Tours & Packages: Join pre-designed tours or create your own personalized itinerary with our expert guidance.
- Groups & Corporate Travel: Organize memorable group trips and corporate travels with dedicated support and competitive rates.
- Insurance: Protect your travel investment with comprehensive insurance plans tailored to your needs.
Our Commitment
At Gala Travels, we believe travel should be accessible and enjoyable for all. We are dedicated to:
- Providing exceptional customer service: Our team of experienced travel specialists will guide you through every step of the planning process and are always ready to answer your questions.
- Finding you the best deals: We constantly negotiate with airlines and suppliers to bring you the most competitive prices available.
- Offering personalized recommendations: We understand that every traveler is different, and we tailor our recommendations to your unique preferences and interests.
- Supporting responsible travel: A portion of our sales goes towards The Children's Wish Foundation of Canada, demonstrating our commitment to giving back to the community.
Customer Experience with Gala Travel Agency
Mixed Reviews on Service and Refund Policy
The reviews highlight a mixed bag of experiences with Gala Travel Agency. While some customers have had excellent experiences with the agency's staff, others have faced issues with refunds and customer service.
Positive Experiences
Many customers have praised the agency's staff, including Ajaz Khan, Tanweer ul Haq, Jaini Modi, Fatema, and Sathiya, for their exceptional service, professionalism, and helpfulness. These agents have gone above and beyond to ensure that customers' travel plans are smooth and hassle-free. Customers have appreciated the personalized service, competitive rates, and ease of booking with Gala Travel Agency.
Negative Experiences
On the other hand, some customers have had frustrating experiences with the agency's refund policy and customer service. Issues with cancellations, scheduling changes, and refunds have led to dissatisfaction and mistrust. Some customers have reported being charged cancellation fees despite airlines not charging them, while others have faced delays or denials of refunds. The agency's customer service has been criticized for being unresponsive or unhelpful in resolving these issues.
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