Fix it First, Integrity, Partnership, Total Satisfaction
Spencer Technologies is a global IT solution and service company that has been providing reliable onsite and customized programs for over 45 years. Our global headquarters in Medway, MA is supported by our regional offices and technicians around the world, strategically positioned to be onsite wherever you need. We take care of our clients' technology - wall-to-wall, 24/7. Our holistic approach of core services allows our clients to confidently deploy the solutions they need to achieve their business roadmap.
Our History
With a rich history dating back to 1972, we have grown and expanded our services to cater to the evolving needs of our clients. From our humble beginnings to our current status as a leading solution provider for Retail Technology, we have remained committed to our core philosophies of fixing it first, integrity, partnership, and total satisfaction. Our timeline is a testament to our growth and commitment to innovation, with milestones such as the launch of our 24/7 Break Fix Service in 2003, the acquisition of Mustang Microsystems in 2009, and the expansion into Europe in 2014.
Our Services
At Spencer Technologies, we offer a comprehensive range of services designed to support our clients' technology needs. Our solutions include Audio & Visual, Network Solutions, Point of Sale (POS), RFID Self-Service, Payment Solutions, Field Service Management - IFS Services, Procurement Support Center, Asset Management, Installations and Projects, Professional Services, and Remote Digital Services. We take pride in our ability to provide tailored solutions that meet the unique needs of our clients, ensuring that they can focus on their core business while we handle their technology requirements.
Our Commitment
Our commitment to our clients is unwavering. We believe in building long-term relationships based on trust, transparency, and accountability. Our team of experts is dedicated to providing exceptional service, ensuring that our clients receive the support they need to succeed. We are proud to have a team of W-2 technicians who are strategically positioned around the world, allowing us to provide rapid response times and on-site capabilities with parts in 4 hours or less.
Our Partners
We are proud to partner with leading brands such as Elo, Brother, Zebra, Workforce Connect, Reinvent the Storefront, Sensormatic Solutions, and Toshiba. Our partnerships are built on a foundation of mutual respect, trust, and a shared commitment to delivering exceptional service to our clients. We believe that our partnerships are a key factor in our success, and we are dedicated to building and nurturing these relationships to ensure that we continue to deliver value to our clients.
Our Vision
Our vision is to be the leading solution provider for Retail Technology. We strive to achieve this vision by staying at the forefront of emerging technologies, investing in our people, and building strong relationships with our clients and partners. We believe that our commitment to innovation, customer satisfaction, and partnership will enable us to achieve our vision and continue to grow and thrive in an ever-changing technology landscape.
Poor Customer Service and Work Environment
The majority of the reviews express dissatisfaction with the customer service and work environment at Spencer Technologies. Customers and employees have reported experiencing unprofessional behavior, including threats and racial discrimination. The company's communication has been described as poor, leading to misunderstandings and unresolved issues.
Racial Discrimination and Unprofessional Behavior
Serigne Saliou Fall's review highlights racial discrimination during the hiring process, with video interviews being used to select candidates based on race. Marisa Elston's review mentions a high-level employee who made threats, contributing to an unpleasant and unprofessional work environment.
Financial Issues and Lack of Reimbursement
Several reviewers, including Edward Leung Kopono, reported issues with reimbursement for expenses incurred during work. Kopono mentioned that the company stopped reimbursing for tolls and equipment used, without notifying technicians about the new policies. This led to a loss of trust and a decision to stop working with the company.
Threats and Unreliable Service
Chris Rogers' review emphasizes the unreliability of the company, stating that positions are being cut despite new infrastructure. The company has been accused of asking employees to post positive reviews on Glassdoor in exchange for money. Rogers advises against working with the company, calling it a "worst-case scenario."
Fire Hazards and Bad Communication
Timothy Crane's review points out fire hazards in the workplace and bad communication among employees. Crane, a former employee, expressed dissatisfaction with the company's practices and would not recommend working there.
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