Where Cycling Meets Quality and Service
Doug and Marion's Bike Sales & Repairs is a family-owned bicycle store that has been serving the Strathroy, Ontario community for 34 years and will be celebrating its 35th anniversary in 2024. Located in the heart of downtown Strathroy, the store offers a wide selection of new and used bicycles from top brands like Norco, Haro, Genesis, Stolen, Hutch, and Biria. The store also carries a variety of parts, accessories, skateboards, and car racks for bikes. With a commitment to quality and customer satisfaction, Doug and Marion's Bike Sales & Repairs stands out as Strathroy's premier bicycle store.
Our Services
At Doug and Marion's Bike Sales & Repairs, we offer a range of services to keep your bicycle in top condition. Our service department is staffed with professionally trained and certified technicians who can work on all makes and models of bicycles, not just the ones we sell. We offer free, no-obligation estimates for all repairs and will respect your choices and budget while discussing what your bicycle needs. From minor tune-ups to major overhauls, you can count on us to do the job right the first time, every time.
We welcome walk-ins for those unexpected repairs, and we'll do our best to fix your bike on the spot. If we need more time, we'll let you know when to stop by to pick it up. We also offer appointments for your convenience, so you can plan accordingly while your bike is being serviced.
Bike Repairs
Bikes to be "repaired" must come through the rear door, where you can find plenty of free parking. Whether you need a flat tire fixed, a bent rim straightened, or a complete overhaul, our service department is ready to help.
Brands We Carry
At Doug and Marion's Bike Sales & Repairs, we are proud to carry a variety of top bicycle brands, including Norco, Haro, Genesis, Stolen, Hutch, and Biria. We also carry a selection of high-quality parts and accessories, skateboards, and car racks for bikes. Our website catalog does not fully represent our store inventory, so we encourage you to come down and see our full selection.
Visit Us
We invite you to visit our store at 25 Front St W in Strathroy, ON, and meet our dedicated team of professionals. We are confident that you'll be impressed by our service, selection, and commitment to quality. You can also find us on Facebook or contact us by phone at (519) 245-9923 for directions and hours.
Summary of Customer Reviews for Doug and Marion's Cycle Shop
Customer Service
A significant number of customers expressed dissatisfaction with the service provided by Doug and Marion's Cycle Shop, primarily due to the rude and confrontational behavior of the older male in the store, assumed to be the owner. This has led several customers to vow not to return and instead seek service elsewhere. However, there are a few positive comments about the service, with customers appreciating the helpfulness of the daughter and the good advice provided.
Product Quality and Pricing
The selection of bikes and parts is considered average, but the pricing is viewed as a bit high. Customers appreciate the genuine approach of the shop, as they recommend buying used bikes for beginners and are focused on repairing existing bicycles rather than replacing parts unnecessarily.
Overall Experience
While there are some customers who have had positive experiences with the shop, a larger number of customers have had negative interactions, primarily due to the behavior of the older male in the store. This has led to a loss of customer trust and a decision to take their business elsewhere.
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