About Us
Trek Bicycle Store of London proudly stands as a leading retailer of premium bicycles and cycling gear in London. Established with a passion for all things cycling, our knowledgeable staff is dedicated to empowering riders of all ages and abilities to explore the world on two wheels.
Our mission is to foster a vibrant cycling community and provide our customers with exceptional service every step of the way. We offer bikes for every type of rider, from road and mountain bikes to hybrids, e-bikes, and kid's bikes.
What We Offer
- Expert advice: Our experienced staff can help you choose the perfect bike and gear based on your individual needs and preferences.
- Comprehensive repairs and maintenance: From routine tune-ups to major repairs, our certified technicians can keep your bike running smoothly and efficiently.
- Wide selection of parts and accessories: From top-of-the-line components to cozy clothing and safety gear, we have everything you need to enhance your cycling experience.
- Fun and engaging events: We regularly host group rides, workshops, and other events to foster a sense of community and celebrate the joy of cycling.
Our Values
At Trek Bicycle Store of London, we believe in:
- Inclusivity: Cycling should be accessible to everyone, regardless of age, gender, or experience level.
- Sustainability: We are committed to reducing our environmental impact and promoting eco-friendly practices.
- Community: We value the power of cycling to connect people and build lasting relationships.
- Quality: We stand behind the highest quality products and services.
Join Us on Your Cycling Journey
Whether you're a seasoned cyclist or just starting out, Trek Bicycle Store of London is here to support your cycling journey. Come visit us today and discover the joy of riding!
Overall Impressions
The majority of customers have had a positive experience with Trek Bicycle Store London, praising the store's knowledgeable and friendly staff, high-quality bikes, and excellent customer service.
Praises for the Staff
Many reviewers have praised the staff at Trek Bicycle Store London, particularly Aidan, Tracy, and Reynold, for their exceptional knowledge, patience, and friendliness. The staff has been commended for providing good advice, helping customers find the right bike, and delivering prompt and efficient service.
Bike Quality and Selection
Customers have been impressed with the high-quality bikes and accessories offered by Trek Bicycle Store London, including the TREK Verve+ 2 ebike and the Marlin 8. The store's vast selection of bikes and gear has also been praised.
Customer Service
The store's customer service has been consistently praised, with reviewers appreciating the quick turnaround time for repairs and maintenance, as well as the inclusion of annual tune-ups and software updates with bike purchases.
Issues with Customer Service
One reviewer had a negative experience, citing poor customer service, including a refusal to replace a bike tire on the same day and a lack of communication.
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