We are a passionate team of cycling enthusiasts dedicated to empowering riders of all ages and abilities to explore their world. Located in the heart of London, Ontario, our mission is to provide exceptional cycling experiences through top-notch equipment, exceptional service, and personalized guidance.
Our Expertise
Our experienced team has extensive knowledge about all things cycling. We can help you find the perfect bike for your individual needs and goals, whether you're a casual rider or a seasoned cyclist. We also offer:
- Expert repair and maintenance services for all types of bikes.
- Personalized fitting consultations to ensure your bike is comfortable and efficient.
- Customizable bike builds to meet your specific requirements.
Our Services
Beyond just selling bikes, we are committed to building a thriving cycling community. We offer:
- Guided group rides for various levels of riders.
- Cycling workshops and clinics to enhance your skills and knowledge.
- Rental program for exploring the area on two wheels.
- Personalized financing options to make your dream bike more accessible.
Our Commitment
At Our Shop, we believe cycling should be accessible and enjoyable for everyone. We are committed to:
- Providing excellent customer service with a friendly and personalized touch.
- Offering high-quality products from leading brands.
- Fostering a welcoming and inclusive environment for riders of all ages and abilities.
Come join us on your cycling journey!
We invite you to visit our store, browse our selection, and experience the excitement of cycling with our passionate team.
Excellent Customer Service
The reviews about To Wheels bike shop in London are overwhelmingly positive, with all reviewers giving the shop a 5-star rating. The staff at To Wheels are praised for their excellent customer service, with many reviewers noting that they went above and beyond to help them with their bike-related needs.
Personalized Attention
Several reviewers mention the personalized attention they received from the staff at To Wheels. For example, Jacob Davidson mentions that Mike helped him set up his Wahoo Kickr and ran him through the past 1500km he's done. Blake Moore praises Brandon for his knowledgeable and courteous service, and mentions that the staff even went out of their way to hold the door open for him when he was pushing his bike out. Courtnee Golem-Campbell thanks Kory for helping her son build his "dream scooter", and Peter Jarycki recommends the store for its friendly and helpful staff.
Proactive and Helpful
The reviewers also praise the staff at To Wheels for their proactive and helpful approach. For example, Daniel Gilbert mentions that Evan helped him find a replacement bike seat and post, and Melissa Henry notes that Cory was very helpful in setting up their bike trailer. Fede Cisneros is impressed with the shop's excellent customer service, and Jeff N. mentions that the staff at To Wheels have always gone above and beyond in regards to sales knowledge, general assistance, and technical/mechanical support.
Accountability
However, one reviewer, Diego Camargo, had a negative experience with the shop. He mentions that it took more than 3 months to get his bike fixed, and that the staff was rude and did not communicate with him well.
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