Empowering Patients to Take Control of Their Health
A Team of Experienced Family Physicians and Healthcare Professionals Serving Victoria
At Wheelhouse Integrative Medical Clinic, we prioritize holistic healthcare, offering personalized care to individuals and families throughout all stages of life. Our team of highly skilled and compassionate family physicians are supported by a dedicated team of nurses, a social worker, and a nutritionist.
Who We Are
We are a group of experienced family physicians who are passionate about providing comprehensive and compassionate care to our patients. We believe in building strong, patient-centered relationships, offering ongoing support and guidance to help you achieve optimal health and well-being.
Our Services
We offer a wide range of services to meet your individual healthcare needs, including:
- Comprehensive health assessments and diagnoses
- Routine check-ups and vaccinations
- Management of chronic conditions
- Mental and emotional health support
- Travel medicine and vaccinations
- Urgent care services
What Sets Us Apart
Our clinic is dedicated to a holistic approach to healthcare. We consider not only physical health but also mental and emotional well-being. We believe in empowering our patients by providing them with the knowledge and resources to take an active role in their own healthcare.
Meet Our Team
Get to know our dedicated team of professionals who are committed to providing you with the highest quality care. Each physician has extensive experience and expertise in family medicine, offering comprehensive care for the whole family. Our nurses are highly skilled and compassionate, providing compassionate and supportive care.
Our Commitment
At Wheelhouse Integrative Medical Clinic, we are dedicated to:
- Delivering personalized and patient-centered care
- Providing accessible and affordable healthcare services
- Empowering patients through education and shared decision-making
- Fostering open and honest communication
- Creating a welcoming and comfortable environment
Let us be your partners in your journey towards better health and well-being. Contact us today to book an appointment and experience the difference of compassionate and holistic healthcare!
Customer Service Issues
The majority of reviewers experienced poor customer service, with many expressing frustration with the receptionist's attitude, tone, and lack of helpfulness. Several reviewers mentioned being cut off or dismissed when attempting to ask questions or request clarification.
Lack of Accommodations
Multiple reviewers expressed disappointment with the clinic's lack of accommodations, including no longer accepting walk-ins and being unhelpful with scheduling appointments.
Difficulty with Getting Appointments
Reviewers had trouble getting appointments, with some experiencing long wait times, being told to wait for callbacks, or being declined as patients despite attempting to book appointments.
Billing and Prescription Issues
Some reviewers mentioned issues with billing, including being charged for sharing information with other doctors and concerns about being billed twice for appointments. Additionally, there were difficulties with getting prescription refills, with one reviewer being told to wait for a phone call from the doctor instead of being able to get the prescription filled immediately.
Positive Experiences with Specific Staff
A few reviewers mentioned positive experiences with specific staff members, including a nurse named Jackie who was helpful and accommodating.
Overall Dissatisfaction
The majority of reviewers expressed overall dissatisfaction with the clinic, citing poor customer service, lack of accommodations, and difficulties with appointments and billing.
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