At Grandin Medical Family Practice Clinic, our dedicated team of healthcare professionals is committed to providing efficient and effective healthcare services to our patients. With two conveniently located clinics in St. Albert and Morinville, we are dedicated to serving the diverse health needs of our community.
Our Mission
Our mission is to provide accessible, compassionate, and personalized healthcare to every patient. We strive to create a welcoming and comfortable environment where patients can receive the care they need with dignity and respect.
Our Team
Our team of experienced and compassionate physicians, nurses, and support staff are highly skilled in providing a range of services to meet your healthcare needs. We are committed to ongoing learning and staying updated on the latest healthcare advancements to offer you the best possible care.
General Family Medicine
- Comprehensive health checks and screenings
- Chronic disease management
- Minor acute and chronic illness treatment
- Health promotion and prevention services
- Women's and men's health care
Additional Services
- On-site laboratory and imaging services
- Pharmacy services
- Mental health and behavioural support
- Primary care for children and adolescents
- Travel and occupational health services
Dedicated Care and Personal Attention
At Grandin Medical Clinic, we believe in providing personalized care and building strong relationships with our patients. We take the time to listen to your concerns and understand your health goals. We work collaboratively with you to develop a personalized plan tailored to your unique needs.
Uninsured Services and Fees
Please be aware that some medical services are not covered by Alberta Health Services and are considered 'uninsured'. These services include:
- Certain unplanned office visits
- Driver's medical examinations
- Traveller's prescriptions
- Third-party forms
The fees for these services will be discussed with you before treatment.
Availability and Booking Issues
Several reviewers expressed frustration with the clinic's booking system, citing long wait times for appointments and difficulty getting in touch with receptionists. Some reviewers were told to call back weeks later for an appointment, only to be met with further delays.
Rude and Unprofessional Staff
Multiple reviewers reported encountering rude and unprofessional staff, particularly at the front desk. One reviewer overheard receptionists rudely hanging up on customers, while another was hung up on themselves after inquiring about the wait time. Another reviewer mentioned that the receptionist lacked people skills and was rude.
Dismissive and Uncompassionate Doctors
One reviewer reported that their doctor was dismissive of their partner's painful injury, and became offended when they swore in pain. This reviewer felt that the doctor showed a blatant disregard for patient care and comfort.
New System and Administration Issues
Some reviewers blamed the clinic's new central booking system for exacerbating the availability and booking issues. One reviewer felt that the new system prioritized administrative ease over patient care, leading to a decline in service.
Positive Experiences
On the other hand, a few reviewers praised their individual doctors, citing their dedication, compassion, and professionalism.
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