Comfort Your Way, Every Day
At The Foam Shop, we're dedicated to providing top-quality comfort solutions to our customers. With over 40 years of experience, we've established ourselves as Canada's leading comfort providers. Our commitment to excellence is reflected in our wide range of products and services, designed to cater to the unique needs of each individual.
Our Story
From humble beginnings to a network of stores across British Columbia, our journey has been driven by a passion for comfort and a dedication to delivering exceptional customer experiences. Our team of comfort experts has spent decades researching and developing innovative solutions to help people sleep better, sit comfortably, and live healthier lives. We're proud of our heritage and the trust our customers have placed in us over the years.
Our Services
We offer a comprehensive range of services designed to meet the diverse needs of our customers. From custom-cut foam solutions to expert upholstery and interior design, our team of skilled professionals is dedicated to delivering exceptional craftsmanship and unparalleled customer service. Whether you're looking for a bespoke mattress, a comfortable couch cushion, or a medical support system, we've got you covered.
Our services include:
- Sofa cushion replacement
- Custom-cut foam solutions
- Upholstery and interior design
- Medical support systems
- RV and marine boat repurposing and recycling
- Wholesale purchasing for commercial clients
Our Products
Our product range is carefully curated to provide the ultimate comfort experience. From luxurious mattresses toppers to eco-friendly natural foam products, we've got everything you need to live a comfortable life. Our product lines include:
- Mattresses: Kingsley, Stellar, Harmony, Serenity, Constellation, EcoChoice, and Talalay Latex
- Mattress toppers
- Mattress accessories
- Custom-cut foam solutions
- Upholstery and interior design products
Our Commitment
At The Foam Shop, we're committed to delivering exceptional comfort solutions that meet the unique needs of each individual. We promise to provide top-quality materials, expert craftsmanship, and unparalleled customer service. With our RestAssured Warranty, you can trust that our products will stand the test of time.
Testimonials
Don't just take our word for it! Our customers rave about our exceptional service, quality products, and expertise. Here's what some of our satisfied customers have to say:
"I ordered 20 custom foam bolsters from The Foam Shop. The Foam Shop was amazingly helpful and went above and beyond my expectations. 10/10 service/quality and the product is very well made." - Kalid Y
"Thank you to the Kitsilano Foam Shop for your speedy service yesterday in replacing our down couch cushions! Wow! They look amazing & we are so pleased with how quick the turn around was!" - Erin T
The Foam Shop in Burnaby - A Mixed Review of Customer Experience
The Foam Shop in Burnaby has received a variety of reviews from customers, reflecting a mix of positive and negative experiences. Overall, the shop's staff has been described as friendly, knowledgeable, and accommodating, with several customers appreciating their helpful advice and quick service. However, there have been instances where customers were disappointed with the shop's closing times and the discrepancies in pricing between the website and in-store quotes.
Positive Feedback
The majority of customers praised the staff's friendly and helpful service, particularly highlighting their knowledge about foam types and their ability to provide suitable recommendations. Many customers appreciated the quick turnaround times for custom orders, with some even receiving their products on the same day. The staff's commitment to customer satisfaction and their willingness to accommodate special requests were also frequently mentioned.
Negative Feedback
A few customers had negative experiences, primarily due to the shop's closing times and pricing discrepancies. One customer was disappointed when they arrived just before closing time and were not served, while another customer was unhappy with the difference in pricing between the website and in-store quotes. These issues led to feelings of disappointment and frustration among these customers.
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