The Burning Log is Ottawa's premier fireplace experts, and we take that role very seriously. We're a family-run business in its third generation, having first opened our doors back in 1978. For the past 40 years, we've dedicated ourselves to superior customer service and take great pride in the experience and expertise we've built on that of generations past. Our #1 goal has always been to bring your fireplace dreams to life, which is why we only carry the finest industry-leading brands, including Regency, Astria, Montigo, Napoleon, Osburn, Ravelli, Dynasty, RH Peterson, and FDM.
Our Services
At The Burning Log, we offer a wide range of services to meet all your fireplace needs. From fireplace installation to maintenance and repair, our team of experts is dedicated to providing you with exceptional service and support. We understand the importance of having a functional and safe fireplace, which is why we only employ highly trained and certified technicians who can handle any job, big or small. Whether you're looking to install a new fireplace or update an existing one, we've got you covered.
Our Products
We take pride in carrying a wide selection of high-quality fireplace products from top brands. From traditional wood stoves and fireplaces to modern electric and gas fireplaces, we have something for everyone. Our product range includes gas fireplaces, inserts, and stoves, wood stoves and fireplaces, electric fireplaces, and fireplace doors. We also offer a variety of accessories and maintenance services to keep your fireplace running smoothly.
Why Choose Us
At The Burning Log, we're committed to providing our customers with exceptional service and support. We understand the importance of having a functional and safe fireplace, which is why we only employ highly trained and certified technicians who can handle any job, big or small. We're dedicated to bringing your fireplace dreams to life, and we take pride in our ability to provide personalized service and attention to detail. Whether you're looking to install a new fireplace or update an existing one, we're the #1 destination for excellent quality fireplace products, accessories, and installation in Ottawa.
Our Story
It all started in 1978 as little more than an idea. Today, we continue to serve the Ottawa area with experience and professionalism - from our family, to yours. Over the years, we've built a reputation for providing exceptional service and support, and we're committed to continuing that tradition. At The Burning Log, we're not just a business - we're a family, and we're dedicated to helping you bring warmth and comfort to your home.
Summary of Customer Reviews for The Burning Log
Positive Reviews
- Toby Root: Great experience buying and installing a new gas fireplace insert. Very knowledgeable, helpful, and friendly staff. Highly recommended.
- Rob Murphy: Great service and responsiveness. Highly recommended.
- Gary Gene: Very responsive to calls and emails. Adam is knowledgeable in both sales and on the technical side. Installation crew were polite and clean. Highly recommended.
- Lara Vlajkov: Positive experience! Adam was very responsive, helpful, and knowledgeable on the product that would be best suited for our home. He answered numerous questions through email and phone, and made sure we had everything we required for installation.
- Ken Morin: We were looking at Gas Fireplaces. Adam was helpful and informative and gave us some good advice. He visited our home and gave us a quote. We ordered a fireplace and it was delivered to their store. Then we regrettably changed our mind and asked if we could cancel the order. Adam was most gracious and cancelled it with no penalty.
- Cin D'S.: Steve was very knowledgeable and helpful. I really appreciated his assistance with my fireplace. I had a lot of questions and he took the time to answer them all. He went the extra mile with his service. Thank You Very Much
- Pierre Valiquette: I called because I just broke my fireplace glass door. The gentleman that answered, a Friday night at past 5 O'clock, told me that he could order one, but to call a local glass shop would probably be cheaper. I REALLY appreciated his tip. When money is a result, not the goal, people give the right answer. Sir, you have all my respect.
- Done Oo Shaw: I recently had a problem with my wood stove ( osburn 1600 ) that i bought 16years ago from the burning log, i called Adam at the store ( burning log )explained the issue i had, he called the manufacture ( osburn)of the woodstove originally a BC company ( now bought by SBI in quebec) the manufacture sent me a email asking for pictures and info regarding the problem i had, Adam from the burning log kept me up to date on what the manufacture was going to do to resolve my problem with my wood stove, it took about 10 days before the manufactures enginers came to a conclusion that it was a manufacture deffect, ( the manufacture gave me two options repair the stove (free)or for a small price replace the wood stove )( i went with replace) Adam from the burning log ( store ) contacted me saying the manufacture was sending me a new wood stove with the shipping details, i got my wood stove delivered right to my door!, once set up i noticed that my original optional fan ( from the old wood stove )didn't mount on the new wood stove ( slight change in the mounting ) i contacted Adam from the burning log and he took care of this by shipping me a new fan for the new wood stove.
Negative Reviews
- Jonathan Morrissey: 7 phonecalls, 3 voicemails and 2 emails. We spoke to an agent twice and both times we were promised calls back and brochures. This never happened. Like other reviews here, it's like they don't want your money and are beyond rude. So disappointing. Avoid.
- Michael Hickey: No interest in selling me a product. Would not give quotes in person - told to send email and still haven't heard back (so obviously not a same-day quote which is advertised on the website)
- Guy Savard: I'd prefer to give no start, but that's not an option. My issue: a cheminey flashing ordered on Wednesday, expected on Thursday but not later then Friday. But on Saturday, still not delivered in the store. As a result, our contractor can't finish his job on the roof. The issue seemed to be the least of the Burning Log rep's concern. The guy didn't propose any solution order then an empty "oh well".
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