We Build Homes With Our Clients
At Mill Creek Animal Hospital, we share the common goal of providing exemplary service to the Edmonton community. Since 1998, our dedicated team of veterinarians and animal care professionals has been committed to improving the quality of life for our patients. Our mission is to provide superior pet healthcare and caring attention to every family member, every time. Our core values are to be compassionate, dedicated, caring, positive, trustworthy, and knowledgeable.
We are passionate pet lovers who have a passion for medicine and have committed our lives to serving our pet community. Our state-of-the-art hospital facilities provide complete medical, diagnostic, surgical, and preventive health care services for your dogs and cats, so they can live a longer, happier life. From health and wellness programs to nutrition counseling and parasite prevention options, we offer a wide range of services to meet the unique needs of your furry friends.
Our Mission
Our mission is to provide superior pet healthcare and caring attention to every family member, every time. We strive to build long-term relationships with our clients and their pets, and we are dedicated to delivering exceptional service with compassion, empathy, and professionalism.
Our Core Values
Our core values are at the heart of everything we do. We believe in being compassionate, dedicated, caring, positive, trustworthy, and knowledgeable in our approach to providing pet healthcare. We are committed to upholding the highest standards of veterinary medicine and providing personalized care to each and every patient.
Our Services
We offer a comprehensive range of services to meet the unique needs of your pets. From routine vaccinations and wellness exams to surgery and intensive care, our team of experienced veterinarians and animal care professionals is dedicated to providing top-notch care. Our services include:
- Medical and diagnostic services
- Surgical services
- Preventive health care
- Nutrition counseling
- Parasite prevention options
- Wellness testing
- Intensive care
Overall Experience
The reviewers generally had a positive experience at Mill Creek Animal Hospital, with many praising the clinic's veterinarians and staff for their kindness, professionalism, and empathy towards both pets and their owners.
Positive Experiences
- The veterinarians, particularly Dr. Burant, were consistently mentioned as being knowledgeable, professional, and kind.
- The staff were described as friendly, easy to talk to, and caring towards pets.
- Many reviewers mentioned feeling comfortable and at ease with the care provided to their pets.
- The clinic was praised for its ability to handle various veterinary needs, including vaccines, neutering, and emergency care.
Negative Experiences
- A few reviewers had negative experiences, citing issues with the clinic's COVID protocols, customer service, and lack of accommodations for those without vehicles.
- One reviewer felt that the clinic only catered to those with wealth and privilege, as they were not allowed to accompany their pet inside the clinic due to COVID restrictions.
- Another reviewer was unhappy with the clinic's billing practices and communication regarding additional fees.
- One reviewer was disappointed with the clinic's receptionist and felt that they were not friendly or professional.
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