Empowering Travelers, Enhancing Peace of Mind
Welcome to TuGo, your trusted partner for all your travel insurance needs. We are a group of licensed insurance brokers, dedicated to providing comprehensive and affordable travel insurance solutions to Canadian residents, seniors, visitors, and students. Our mission is to ensure that every traveller has peace of mind, knowing that they are protected against unforeseen circumstances while travelling.
At TuGo, we understand that every traveller is unique, and so are their travel needs. That's why we offer a wide range of travel insurance products that can be customized to meet your specific requirements. Whether you are travelling for business or pleasure, within Canada or abroad, we have got you covered.
Our travel insurance products include emergency medical insurance, trip cancellation and interruption insurance, baggage insurance, and visitor-to-Canada insurance. Our emergency medical insurance covers you for unexpected medical expenses, such as hospital stays, doctor's visits, and prescription drugs, while you are travelling. Our trip cancellation and interruption insurance covers you for non-refundable travel costs if you have to cancel or cut short your trip due to unforeseen circumstances, such as illness, injury, or death of a family member. Our baggage insurance covers you for lost, stolen, or damaged luggage. Our visitor-to-Canada insurance provides coverage for visitors to Canada, including emergency medical expenses, trip interruption, and baggage loss.
In addition to our travel insurance products, we also offer a range of value-added services to enhance your travel experience. Our Emotional Assistance service provides support and counselling to travellers who experience stress, anxiety, or depression while travelling. Our MyFlyt service helps you manage your flight itinerary, including check-in, seat selection, and flight status updates. Our Telemedicine service connects you with a licensed physician for medical consultation, diagnosis, and treatment, all from the comfort of your hotel room.
At TuGo, we believe in putting our customers first. That's why we have a dedicated team of claims specialists who are available 24/7 to assist you in case of an emergency. Our claims process is fast, easy, and transparent, ensuring that you receive the compensation you deserve in a timely manner.
We are also committed to social responsibility and strive to make a positive impact on the communities we serve. We have established the TuGo Travel Bill of Rights, which outlines our commitment to fair and ethical treatment of all our customers. We are also proud to partner with various organizations and initiatives that promote sustainable travel and responsible tourism.
Our team of licensed insurance brokers is dedicated to providing you with the best possible service. We are always available to answer any questions you may have and to help you choose the right travel insurance product for your needs. We are also proud to offer TuGo's Affiliate Program, which allows businesses and organizations to earn commissions by promoting our travel insurance products.
At TuGo, we are more than just a travel insurance company. We are a community of travellers who share a passion for exploring the world. We invite you to join our community and experience the peace of mind that comes with knowing that you are protected, wherever your travels may take you.
Summary of Reviews
The review section includes a mix of positive and negative feedback. Positive comments highlight the helpfulness of customer service representatives, the reliability of the company, and the ease of understanding policy terms. However, negative comments focus on issues with claims processing, misleading advertising, and poor customer service, particularly during the COVID-19 pandemic.
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