Experience the Burrell Difference: Quality, Service, and Innovation
At Burrell Overhead Door Limited, we take pride in being an aggressive leader in the overhead door industry. With over 50 years of experience and expertise, we have established ourselves as a trusted name in Southern Ontario. Our journey began in 1962 in Etobicoke, Canada, and in 1964, we moved to Concord, which later became the city of Vaughan. Over the years, we have expanded our operations, and in 1989, we moved to our current location on Highway 7, which has given us four to five times the usable space.
Our Commitment to Quality
At Burrell Overhead Door Limited, we are committed to providing our customers with the highest quality products and services. Our service department is second to none in Canada, with 32 radio dispatched vehicles, licensed electricians, electrical engineers, service mechanics, and estimators. We offer fast and efficient service, seven days a week, 24 hours a day. We believe in investing in our employees, and our innovative approach to product development, marketing strategy, and idea creation has resulted in a stable and enviable workforce. We are an equal opportunity employer, and our commitment to our employees' satisfaction has enriched and enhanced our company.
Our Products and Services
We offer a wide range of products and services to cater to the needs of our residential and industrial customers. Our residential door division is full spectrum, including rolling steel shutters, fire doors, service doors, and door products of every type. We also provide electric operation of these door products using operators and controls manufactured by industry leaders. Our access and parking controls division addresses the security and parking requirements of our customers, including multi-lane revenue control, kiosk attendance, and stand-alone card access applications.
Our Industrial Solutions
At Burrell Overhead Door Limited, we understand the unique needs of our industrial customers. We provide a complete range of products and services for light and heavy industrial applications. With our expertise and experience, we can provide customized solutions for our customers' specialized industrial concerns. Our commitment to quality and customer satisfaction has made us a trusted name in the industry.
Why Choose Us
At Burrell Overhead Door Limited, we believe in building long-term relationships with our customers. Our commitment to quality, customer satisfaction, and innovative solutions has made us a leader in the overhead door industry. We invite you to visit our showroom, meet our team, and experience the Burrell difference for yourself.
Overall Experience
Burrell Overhead Door has received mostly positive reviews from customers. However, some issues with customer service and repair work have been reported. The majority of customers have praised the company for its professional and prompt service, excellent quality products, and good communication.
Positive Aspects
Many customers have commended the company's excellent customer service, with special thanks given to specific sales and service staff. The company has also been praised for its prompt service, ability to provide quotes, and helpfulness in selecting the right product. The quality of the products and installation work has also been highly rated.
Negative Aspects
Some customers have reported negative experiences with customer service, specifically with the receptionist and sales staff. Poor communication and no follow-up on customer concerns have been major issues. Additionally, one customer has reported subpar repair work, feeling mislead about the original issue and the necessary components to fix the problem.
Conclusion
While Burrell Overhead Door has received mostly positive reviews, it is clear that some improvements need to be made to address customer service issues. The company should focus on better communication and follow-up to resolve customer concerns more effectively.
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