Transforming Spaces, One Countertop at a Time
At Metropolitan, we are committed to delivering high-quality flooring solutions that meet the latest design trends and exceed our customers' expectations. Our company is built on a foundation of trust, reliability, and a passion for innovative flooring products. As a trusted partner for all your flooring needs, we offer a comprehensive range of products and services that cater to the diverse requirements of architects, designers, builders, developers, dealers, and installers.
Our Flooring Family
Metropolitan is proud to be the home of Kentwood design-forward engineered hardwood floors and Evoke luxury vinyl, rigid core, laminate, and Surge flooring solutions. Our flooring family is dedicated to providing progressive and durable flooring products, vetted installation products, color-matched trims and transitions, and unparalleled customer service. Our design-forward colors and versatility of Kentwood and Evoke floor brands are designed to inspire and delight. Whether you're looking for stylish engineered hardwood floors or luxury vinyl, rigid core, laminate, or Surge flooring solutions, we have got you covered.
Our Services
At Metropolitan, we understand the importance of providing exceptional services to our customers. That's why we offer a range of services designed to support our customers throughout their flooring journey. From literature and videos to technical support and design studios, we are committed to providing the resources you need to succeed. Our FAQ section is designed to provide quick answers to your most pressing questions, while our technical support team is always available to assist with any technical issues you may encounter.
Sectors We Serve
We cater to a diverse range of sectors, including residential, commercial, hospitality, healthcare, and retail. Our flooring solutions are designed to meet the unique requirements of each sector, and we work closely with our customers to ensure that their flooring needs are met.
Community
At Metropolitan, we are committed to making a positive impact on our community. Our Clean Floors program is a rigorous quality assurance and environmental compliance program that encompasses every facet of our manufacturing processes, from forest to floor, and guides every decision we make. We believe in crafting our floors with conscience, and we strive to minimize our environmental footprint.
News & Updates
Stay up-to-date with the latest news and updates from Metropolitan. From new product launches to industry trends and company announcements, our news and updates section is designed to keep you informed and inspired.
Support & Resources
At Metropolitan, we are committed to providing exceptional support and resources to our customers. Our literature and videos are designed to provide valuable insights and information, while our technical support team is always available to assist with any technical issues you may encounter. Our design studios are designed to provide a collaborative space for architects, designers, and builders to work together to create inspiring flooring designs.
Quality Assurance
Our Clean Floors program is a testament to our commitment to quality and environmental responsibility. We believe in crafting our floors with conscience, and we strive to minimize our environmental footprint. From sourcing sustainable materials to reducing waste and emissions, we are dedicated to making a positive impact on our community.
Gallery
Get inspired by our gallery of flooring designs and applications. From residential to commercial, our flooring solutions are designed to inspire and delight.
Disappointing Experiences
The reviews of this company are marked by a few disappointing experiences. Several customers have reported long wait times, with one reviewer stating that they spent their entire morning waiting for their wood to be prepared, only to have no one interact with it for extended periods. Another reviewer was charged a hefty restocking fee after cancelling their order, which they felt was unfair.
Poor Customer Service
Customer service is also an issue for some reviewers. One reviewer had to wait over an hour for their order to be prepared, and another reviewer was charged a substantial restocking fee without being able to return their product. There have been instances where customers have tried to return products, only to be told that it was too late to do so.
Racism and Harassment
Unfortunately, one reviewer reported witnessing racist language and harassment by an employee, which is deeply disturbing. This kind of behavior is unacceptable and creates a hostile environment for customers.
Positive Experiences
On a more positive note, some reviewers have had good experiences with the company. One reviewer, a truck driver, was impressed with the efficiency of the pickup process, saying they were in and out in 30 minutes both times they picked up products. A few reviewers have also praised the friendly and helpful warehouse staff.
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