Making an unpleasant experience pleasant since 1991!
Alder Street Auto Body, established in 1991, is a family-owned and operated business that has been providing top-notch auto repair services in Summerland, British Columbia, for over three decades. The founders, Martin and Linda Van Alphen, built the shop on the principles of quality workmanship, exceptional customer service, and community involvement. In 2005, their oldest son, Kelsey, a red seal Auto Collision Repair Technician, and his wife, Katrina, took over the reins of the business. Under their stewardship, the company has continued to thrive and grow, expanding its facilities and employee base to better serve its valued customers.
At Alder Street Auto Body, we pride ourselves on being an ICBC accredited auto body shop that is committed to delivering professional repairs and servicing, done right the first time. Our team of highly skilled and experienced technicians possesses the knowledge, expertise, and state-of-the-art equipment necessary to tackle any repair job, from minor scratches and dents to major collision damage. We strive to exceed our customers' expectations by providing timely, efficient, and cost-effective solutions that restore their vehicles to like-new condition.
In 2010, Kelsey and Katrina embarked on a significant expansion project that added 1700 square feet to the shop, as well as a new spray booth, lunch room, and wash bay. This investment not only increased our capacity to serve more customers but also enhanced our ability to provide a wider range of services. Today, we have a dedicated team of nine full-time staff members who share our vision of quality, integrity, and customer satisfaction.
Services Offered
At Alder Street Auto Body, we offer a comprehensive array of services designed to meet the diverse needs of our customers. These services include:
1. Auto Body Repair: Our skilled technicians specialize in repairing all types of vehicle damage, ranging from minor dents and scratches to significant collision repairs. We use only the highest-quality parts and materials to ensure a seamless, factory-finish repair.
2. Painting and Refinishing: Our state-of-the-art downdraft spray booth and computerized colour-matching system ensure a flawless paint job that perfectly matches your vehicle's original finish. Whether you need a small touch-up or a complete colour change, our painting experts will deliver a factory-quality finish.
3. Insurance Claims Assistance: Our team is experienced in working with all major insurance companies to facilitate the claims process and ensure that your vehicle is repaired to the highest standards. We can help you navigate the insurance landscape, providing you with the guidance and support you need to get back on the road as quickly and stress-free as possible.
4. Part Finder: If you're having trouble locating a specific part for your vehicle, our Part Finder service can help. We have access to a vast network of suppliers and can track down even the most elusive components, ensuring that your vehicle is restored to its original condition.
5. Preventive Maintenance: Regular vehicle maintenance is essential to ensuring the longevity and safety of your vehicle. At Alder Street Auto Body, we offer a wide range of preventive maintenance services, including oil changes, tire rotations, and inspections, designed to identify potential issues before they become major problems.
Community Involvement
At Alder Street Auto Body, we believe in giving back to the community that has supported us for over 30 years. We actively participate in and sponsor various local events and initiatives, including the Summerland Santa Claus Parade, Summerland Light Up the Vines, and the Summerland Steam Junior Hockey Team. We are proud to contribute to the vibrancy and well-being of our community and are committed to supporting its growth and development for years to come.
Overall Experience
The reviews highlight both exceptional and disappointing experiences with the service provider. On one hand, customers have praised the service, citing excellent customer care and quality work. On the other hand, a customer has expressed frustration and disappointment with the service, citing a lack of concern for stolen personal belongings.
Positive Aspects
Professionalism and Quality of Work
The reviews praise the service provider's professionalism, citing "awesome service" and "amazing service." Customers have been pleased with the quality of work, with one customer mentioning that the service provider went "above and beyond" to fix their vehicle.
Negative Aspects
Lack of Concern for Customer Belongings
A customer has expressed disappointment and frustration with the service provider's response to stolen personal belongings. The customer alleges that the owner showed a lack of concern when informed of the theft, stating that they are not responsible for stolen or broken items.

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