Making travel accessible to everyone, everywhere
At Booking.com, we're passionate about connecting travelers with their ideal accommodations and experiences. With millions of listings in over 147,000 destinations worldwide, we're one of the largest and most popular online travel agencies in the world. Our dedication to providing an exceptional user experience has earned us a reputation as a trusted and innovative leader in the travel industry.
Our Story
Since our humble beginnings in 1996, we've grown from a small startup in Amsterdam to a global company with over 28 million listings in over 147,000 destinations. Our team of talented individuals from diverse backgrounds and industries work tirelessly to ensure that our platform remains at the forefront of innovation, providing travelers with unparalleled access to an extensive range of accommodations, activities, and travel services.
Our Services
Whether you're looking for a luxurious hotel in New York, a cozy bed and breakfast in Paris, or a secluded vacation rental in Bali, we've got you covered. Our platform offers a vast range of accommodations to suit every budget, style, and preference. From apartments and resorts to villas and hostels, we provide travelers with an unparalleled level of choice and flexibility. Additionally, we offer a range of travel services, including flights, car rentals, and airport taxis, making it easy to plan and book your entire trip in one convenient place.
Our Commitment
At Booking.com, we're committed to providing our customers with an exceptional user experience, unparalleled choice, and unbeatable prices. We strive to make travel accessible to everyone, everywhere, and to provide our customers with unforgettable memories that last a lifetime.
Our Team
Our team is comprised of talented individuals from diverse backgrounds and industries. We're passionate about travel, innovation, and customer satisfaction, and we work together to ensure that our platform remains at the forefront of innovation and excellence.
Our Vision
Our vision is to make travel accessible to everyone, everywhere. We believe that travel has the power to break down cultural barriers, foster global understanding, and create unforgettable memories. By providing unparalleled choice, unbeatable prices, and exceptional customer service, we aim to make travel a breeze for everyone, everywhere.
Customer Service Issues
The majority of the reviews highlight severe issues with the customer service. A. W. rated the service as 1 star and stated that it was "terrible" and that the company is not willing to help customers with bookings, instead opting to take their money and ignore any problems. Heather P. had a mixed experience, initially receiving a confirmation email and feeling comfortable with their reservation, but then encountering issues with the check-in process and paying for the room.
Mixed Experiences with Hotel and Motel
Heather P. had a good experience with the hotel, aside from the issues with check-in, and found the room to be comfortable. However, she did note that the hotel room didn't have a window. Qype User Templa rated the motel 4 stars and praised its amenities, including Wi-Fi, flat-screen TV, and hairdryers. They also enjoyed the restaurant and the 20% discount for motel guests. However, Templa noted that some rooms had small issues, such as a noisy fan and lack of windows.
Positive Reviews of Restaurant
Qype User Benane and Devils both gave the restaurant 5 stars, praising its location and the American-style food. Devils found the restaurant to be "SO SO nice" and enjoyed the value for money. Benane noted that it was a great place for an overnight stop.
Mixed Reviews of Location and Value
Templa noted that the motel was a bit expensive and that there may be cheaper options in the city. However, they also acknowledged that the location was good for exploring the surrounding area. Heather P. had a bit of a mixed experience with the location, initially finding it confusing but eventually enjoying the view from the motel.
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