A Compassionate Team Committed to Your Pet's Wellbeing
Merecroft Veterinary Clinic has been serving the Campbell River area for over 25 years, providing exceptional care for pets of all ages, breeds, and species. Founded by Dr. Helen Kwong in 1995, our clinic has grown into a full-service animal hospital renowned for its compassionate care and advanced medical expertise.
Comprehensive Care Across Their Lifespan
From routine wellness exams and vaccinations to advanced medical and surgical procedures, our experienced team offers a wide range of services to keep your furry friend happy and healthy throughout their lives. We believe in partnering with pet owners to provide comprehensive care that addresses every stage of their pet's life.
Wellness & Prevention
- Routine vaccinations and parasite control
- Comprehensive physical exams
- Nutritional counseling
- Early disease detection and prevention
Medical & Surgical Care
- Advanced diagnostics and treatment of illnesses and injuries
- Surgical services for various conditions
- In-house pharmacy with prescription medications
- Advanced x-ray capabilities
Dental Care
- Dental examinations and cleaning
- Treatment for dental diseases
- Oral surgery and teeth extractions
Additional Services
- Pet boarding and daycare
- Emergency care services
- Pet transport
- Pet training consultations
A Team That Excels in Compassion and Expertise
Our team of skilled and compassionate professionals includes veterinarians, veterinary technicians, licensed assistants, and support staff who are dedicated to providing your pet with exceptional care and personalized attention. We are committed to staying abreast of the latest advancements in veterinary medicine through ongoing professional development.
A State-of-the-Art Facility
Our modern hospital features advanced equipment, including a well-equipped surgery suite, in-house pharmacy, digital x-ray capabilities, and comfortable hospitalization facilities. These resources, coupled with our experienced team, allow us to provide your pet with the highest quality care and diagnostic services.
Overview of Customer Reviews
Merecroft Veterinary Clinic has received a mix of reviews, with some customers expressing satisfaction with the services provided, while others have had negative experiences. The clinic's staff and veterinarian, Dr. Kwong, have been praised for their compassionate care and knowledge, particularly with exotic pets. However, some customers have reported encountering rude staff members and feeling extorted for money.
Positive Feedback
- The staff at Merecroft Veterinary Clinic are friendly and caring, with Dr. Kwong being knowledgeable about exotic pets.
- Dr. Kwong and her staff have been praised for their compassionate care and professionalism, especially with pets requiring specialized treatment.
- The clinic's staff are known for their warm and welcoming nature, making clients feel comfortable and at ease.
Negative Feedback
- Some customers have reported encountering rude staff members, which has left them with a negative impression of the clinic.
- There have been complaints about the clinic's billing practices, with some customers feeling extorted for money.
- A few customers have expressed dissatisfaction with the clinic's communication and follow-up care after their pet's treatment.
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