Who We Are
The Greater Victoria Citizens' Counselling Centre has been providing accessible and affordable counselling services to the adult community for over five decades. Founded in 1969, our organization started as a small group of passionate individuals coming together to discuss the importance of providing quality emotional support to one another. Our vision was, and still is, a resilient and supportive community where individuals can overcome life's challenges.
Our Mission
At the Greater Victoria Citizens' Counselling Centre, our mission is to assist adult community members in attaining socially and psychologically satisfying lives by providing quality, accessible, volunteer counselling services. We strive to provide a safe and welcoming environment where individuals can receive support and guidance from trained and supervised volunteer counsellors.
Our Values
We believe that every person has the right to access quality counselling services regardless of their ability to pay. We recognize that every individual is unique and deserving of respect, empathy, and understanding. Our values are based on a commitment to ethical conduct, respect, and fairness. We strive to build trusting relationships with our clients, and we recognize the importance of cultural sensitivity and inclusivity.
What We Do
We provide a range of counselling services to meet the diverse needs of our clients. Our services include individual counselling, couples counselling, and group counselling. Our trained and supervised volunteer counsellors work with clients to address a wide range of presenting issues, including self-esteem and identity issues, physical and emotional abuse, addictions, stress and anxiety, depression, and grief and loss.
Presenting Issues
Our clients often present with a range of issues, including:
- Self-esteem and identity issues
- Physical and emotional abuse (past or present)
- Addictions (past or present)
- Stress and anxiety
- Relationship and communication issues
- Depression and grief and loss
Our Impact
Last year, we provided over 8,200 hours of counselling services to over 1,000 clients. Our counselling services have a significant impact on the lives of our clients, helping them to overcome a range of challenges and build resilience.
Get Involved
We are grateful for the support of our community and the generosity of our donors. If you are passionate about our mission and values, we invite you to join us in our mission to provide access to quality counselling services for all. Please consider supporting our organization through a donation or by volunteering your time.
Get in Touch
If you or someone you know is in need of counselling services, please do not hesitate to contact us. Our counselling appointments are available Monday to Friday, 8:00 am to 8:00 pm. Call us at (250) 384-9934 or email us at connect@citizenscounselling.com to schedule an appointment.
Overall Experience
The reviews highlight the positive experience that most clients have had with Citizens Counselling. Many have praised the organization for providing an affordable and accessible service that has helped them overcome various mental health issues.
Accessibility and Affordability
A common thread throughout the reviews is the emphasis on the affordability and accessibility of Citizens Counselling. Clients have appreciated the low cost of the service, which has reduced their stress and anxiety about seeking help.
Quality of Counsellors
Most clients have been satisfied with the quality of their counsellors, who are often described as approachable, caring, and willing to listen. Some clients have had to try out a few counsellors before finding the right fit, but this has not detracted from their overall positive experience.
Impact on Mental Health
Citizens Counselling has had a significant impact on the mental health and well-being of many clients. They have reported feeling happier, more empowered, and better equipped to manage their mental health issues after seeking help from the organization.
Some Limitations
A few clients have noted that the service may not be suitable for those with more serious or complex mental health issues. Additionally, some have found that the quality of the counsellors can vary, and it may take some trial and error to find the right fit.
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