Restoring Order to Winter Chaos
At James Purcell Insurance, we are a family-operated general insurance brokerage that takes pride in our personal service, community involvement, and customer satisfaction. With over 45 years of experience, we have established ourselves as a trusted and reliable insurance provider in the community. Our team of dedicated professionals is committed to finding the right policy that suits your needs, whether it's automobile, home, farm, commercial, recreation vehicles, or travel insurance.
Our Story
We understand that insurance can be complex and overwhelming, which is why we take the time to get to know our clients and understand their unique needs. As a family-owned business, we believe in building relationships and fostering a sense of community. Our clients are not just numbers; they are our neighbours, friends, and family.
Our Services
We offer a full range of insurance products and services, including automobile, home, farm, commercial, recreation vehicles, and travel insurance. As an independent brokerage, we are not tied to one company, which means we can present you with a variety of options to find the best policy for you. Our team of experienced brokers will work with you to identify your insurance needs and provide you with personalized recommendations.
Why Choose Us?
Our commitment to customer satisfaction is unwavering. We believe that insurance should provide peace of mind, and we strive to make the process as easy and stress-free as possible. Our team is dedicated to providing you with exceptional service, expert advice, and personalized attention. Whether you're a new customer or a long-time client, we are here for you.
Insurance Partners
We are proud to partner with some of the top insurance companies in Canada, including Aviva Canada, Grenville Mutual Insurance, Travelers/Dominion of Canada, Portage Mutual Insurance, Facility Association, and Jevco Insurance Company. These partnerships allow us to offer a wide range of insurance products and services to meet your unique needs.
Trust and Community Involvement
Some reviewers praise the business for being trustworthy and dedicated to serving the community. They highlight the family-owned aspect as a positive trait, indicating a sense of reliability and commitment to their customers.
Positive Experiences with Staff
One reviewer, Debbie Scharf, had an exceptional experience with James, who was helpful, friendly, and helped them get the best price on their insurance. This suggests that some staff members are providing excellent customer service.
Concerns with Pricing and Service
On the other hand, some reviewers express concerns about the pricing and service. Josee Brault felt that the prices were twice as expensive as other brokers, and the service was terrible. Carol Myhill's experience was also disappointing, as they failed to follow up with her husband despite multiple calls, impacting their family-run business.
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