Meeting Your Insurance Needs, One Policy at a Time
At JB Kelly Waterway Insurance, we are committed to providing our clients with the highest level of service and expertise in the insurance industry. As an independent, full-service insurance brokerage in Brockville, we have access to major insurance companies, and our experienced brokers are dedicated to providing customized, efficient service, expert advice, and personal attention to suit your needs. We understand that insurance is more than just price - it's about having the right protection for you, your family, and the things that matter most.
Our History
JB Kelly Waterway Insurance Brokers Ltd. was created in January 2018 with the amalgamation of JB Kelly Insurance Broker Ltd. and Waterway Insurance Brokers Ltd. The synergies created by combining a successful 75-year track record of insurance service with the innovation and technology of today's evolving market will help ensure that all of your insurance needs continue to be met. Our firm is registered as a licensed insurance brokerage with the Registered Insurance Brokers of Ontario (RIBO).
Our Expertise
Our staff of experienced brokers has many years of experience in the insurance industry and are dedicated to providing you with the best price for your insurance needs. We do this by connecting with you on a personal level to thoroughly understand your situation. We offer a wide range of insurance policies, including coverage for home, tenant and condo, high-value homes, vacant dwellings, auto, recreational vehicles and classic vehicles, seasonal cottages and trailers, rental properties, watercraft, home-based business, commercial general liability, automotive dealer program, bonding, builder's risk, construction and contractors, directors and officers, garage automobile and repairs, manufacturing, industrial, and retail.
Our Commitment
At JB Kelly Waterway Insurance, we are committed to providing you with an insurance policy that you are confident in and comfortable with. We understand that insurance is more than just price - it's about having the right protection for you, your family, and the things that matter most. We strive to make your claim process as simple and stress-free as possible and provide personalized options that you feel confident in.
Our Community
We are also dedicated to giving back to our community, focusing on volunteering with various organizations and community groups. For more information about us, please feel free to give us a call. We provide insurance services to the residents of Brockville, Morrisburg, Leeds, Grenville, Merrickville, Prescott, Spencerville, Athens, Delta and other areas of Eastern Ontario and the St. Lawrence Seaway.
Overall Experience
The reviewers have had overwhelmingly positive experiences with J.B. Kelly Insurance. The majority of the comments praise the agency's professionalism, efficiency, friendly staff, and excellent customer service.
Service and Staff
The staff at J.B. Kelly Insurance are described as knowledgeable, friendly, and helpful. Many reviewers mention specific representatives who have made a positive impact, such as Mary Rae Knapp. The agency's ability to explain complex insurance concepts and provide timely responses to questions and concerns is also highly commended.
Reliability and Coverage
The agency's reliability and ability to provide comprehensive coverage are highlighted by several reviewers. They praise the agency's professionalism and expertise in ensuring that clients are properly covered.
One Negative Review
Unfortunately, one reviewer had a negative experience and expresses disappointment with the agency's customer service, stating that it has deteriorated from their previous experiences.
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