Transforming spaces with superior quality and timeless elegance
Our journey began with a vision: to redefine hardwood flooring. We believe in crafting timeless elegance, in blending sophistication with meticulous craftsmanship. Each board is meticulously chosen and meticulously crafted, from the finest sustainable sources to the final hand-finished result.
A Commitment to Quality and Sustainability
Over the past decade, we've meticulously honed our skills and established stringent quality control measures. Our unwavering attention to detail and focus on sustainability have earned us a remarkable 99.1% rating with nwfa/nofma, a testament to our unwavering commitment to exceeding industry standards.
Crafting Distinctive Textures and Finishes
Our extensive collection features an array of textures and finishes, catering to diverse tastes and styles. From the classic elegance of smooth, hand-scraped planks to the rustic beauty of wire-brushed collections, each option exudes character and adds a distinctive touch to your space.
Discover Expert Guidance and Inspiration
Our team of passionate experts is always ready to guide you through the selection process, offering expert recommendations and inspiration. We provide comprehensive resources, including a unique room viewer tool, allowing you to visualize various flooring options in your home before committing.
More Than Just Flooring
We take pride in more than just delivering exceptional flooring solutions. We are committed to responsible environmental practices and sustainable resource management. Our dedication to reducing our ecological footprint extends throughout our entire process, from sourcing materials to ensuring responsible manufacturing and distribution practices.
Join Us on Your Flooring Journey
Step into our world and discover the difference that meticulous craftsmanship, sustainable practices, and a commitment to exceptional quality can make. We invite you to explore our diverse collection, delve into our resources, and experience the exceptional feel of luxury underfoot.
Overall Satisfaction and Quality of the Product
Many customers have expressed their satisfaction with the quality of the product and the service provided by Superior Flooring. Customers have praised the durability, beauty, and functionality of the flooring, noting that it hides dust, pet hair, and footprints well. Additionally, the product's ability to withstand scratches and other wear and tear has been highlighted by customers.
Customer Service and Support
Superior Flooring has received praise for their excellent customer service and support. In one instance, a customer experienced a flaw in the finish of their flooring, and the company stepped up to replace the flooring at no cost to the customer. The customer service team was accommodating and ensured that the replacement process was completed with minimal inconvenience to the customer.
Recommendations and Quality Control
While most customers have had positive experiences with Superior Flooring, one customer has had issues with the quality control and lead time for their order. They experienced excessive waste in their initial order and had to wait five weeks for a new order to arrive, only to find that the new box did not meet the advertised square footage. This customer is now waiting for a third order and has expressed regret over choosing a local company due to the quality control issues.
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