Reliable Heating and Cooling When You Need Them the Most
At Pro Ace Heating and Air Conditioning Ltd., we take pride in being the number one choice for heating repair, furnace service, air conditioning repair, boiler repair, and HVAC services. Our commitment to our customers is what sets us apart from others. We assure honest, reliable, and reasonable heating and air conditioning services to ensure that your home's heating and air conditioning systems are operating properly, safely, and as energy-efficient as possible during all seasons.
Our Story
With over 23 years of experience as a heating, cooling, HVAC, and mechanical company, we have built a reputation for being reliable, trustworthy, and committed to providing top-notch services to our customers. Our team of fully licensed technicians specializes in the latest heating and air conditioning systems, from repairs and servicing to installation and replacement of all commercial, residential, and industrial heating and cooling systems.
Our Services
We offer a wide range of services, including furnace repair, boiler repair, air conditioning repair, furnace service, boiler service, AC service, furnace installation, boiler installation, AC installation, tankless repair, heat pump repair, HVAC, hot water heater repair, heat pump service, dryer vent cleaning, hot water heater replacement, heat pump installation, and air duct cleaning. Our 24-hour emergency service ensures that our insured, bonded, and licensed technicians are available 7 days a week to dispatch to your location.
What Sets Us Apart
We are the only company in Canada with on-site mobile advanced digital technology that offers the most detailed, reliable, and honest diagnosis on furnace repair, furnace service, air conditioning repair, boiler repair, and HVAC services. Our system assures that there is no room for error, and as a customer, you are always protected.
Our Promise
Reliability is more than just a commitment at Pro Ace Heating and Air Conditioning Services Ltd. - it's a guarantee. A reliable company means reliable service - and reliable service means reliable heating and cooling when you need them the most.
Service Quality
Several reviewers praised Pro Ace Heating for their excellent service, professionalism, and politeness. The technicians were described as knowledgeable, considerate, and willing to go out of their way to help others. The company was commended for their reasonable prices and efficient service.
However, some reviewers experienced poor service. One reviewer reported that a technician caused a gas leak in their home, charged them, and then left without resolving the issue. Another reviewer was left without heat over the weekend and was charged additional fees to "fix" the problem. A third reviewer had an unpleasant experience with the company's owner, Ali, who was described as incompetent and unprofessional.
Communication
Problems with communication were also reported. One reviewer was unable to get an itemized receipt or any paperwork from the company, and another reviewer was told that they would be called back multiple times, but never was.
Business Practices
Some reviewers were unhappy with Pro Ace's business practices. One reviewer lost their full bonus rebate due to the company's unprofessional business approach. Another reviewer discovered that the company has multiple review pages in different parts of Vancouver, suggesting that they may be hiding negative reviews.
Safety Concerns
Finally, one reviewer had a severe safety concern with the company's practices. A technician caused a gas leak in their home, which was only discovered when the gas valve was turned off as part of the safety check.
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