Experience Working with a Broker on YOUR Side
Look Property Management is Ottawa's trusted choice for asset management strategies. As experts in rental property management with a thorough understanding of real estate, we have a fresh perspective on what property management should be. At Look Property Management, we offer safety and security for clients of all sizes, from owners wanting to rent out their home, to landlords with multi-unit investment properties, both commercial and residential, including the specialized field of Commercial Condominium Management.
Our Philosophy and Approach
Look Property Management is unique in the Ottawa area because we specialize in rental property management with an emphasis on real estate strategies. Our decades of experience in both fields mean that we can coach you from the beginning of the process - finding the right investment property, all the way to the end - maintaining and managing your tenants. We understand that each property demands a wide range of requirements. So we tailor our management strategies to meet your needs. We will help you reduce your costs, maximize revenue, and prevent setbacks. Whether you're moving and want to still maintain your property in the Ottawa area, you're planning for your retirement, you're looking for multi-unit residential and commercial properties, or you're a seasoned business owner with multiple commercial properties, we are here to help. We are available to you 24/7. We believe in consistently staying in contact with you and your tenants. And we have a vast network of reliable contractors who are approved, insured, and ready at a moment's notice.
Our Team
Our professional team is dedicated to providing the highest level of service. Our sales representatives, Scott Wilson and Jean Lacroix, have extensive experience in the property management industry. Scott has over 35 years of experience in property development and management, while Jean has over 30 years of experience in both real estate and property management. Both are well-versed in the Ottawa real estate market and have a deep understanding of what it takes to manage properties successfully.
Benefits
When you choose Look Property Management, you can expect:
- 24/7 reliable emergency service
- Placement and management of tenants
- Monthly income and expense cash flow statements
- Leasing and rent collection
- Annual statement for income taxes
- Professional maintenance management
- Specialized commercial condominium experience
Our Success Stories
We have had many successful experiences in the industry. We have coordinated incentive programs with Hydro and Enbridge to save our clients money. We took over an empty apartment complex and filled it within one year under a strict budget. We have also raised over $55,000 for Jump Start through a charity golf tournament. We have negotiated new leases with national tenants, developed the site, and constructed the building according to their requirements, generating over $1,000,000 in equity. We have even managed a 400-unit high-rise rental building through bankruptcy back to renewed profits, filling 174 units in just one year. And, we have planned, coordinated, and executed several major capital projects such as roof replacement and asphalt replacement.
Company Reviews
It appears that Look Property Management has received a mix of positive and negative reviews from tenants and property owners in Ottawa. Some reviewers have mentioned that the company is able to manage properties efficiently, is prompt with correspondence, and has shown professionalism. On the other hand, others have expressed frustration with the company's communication skills, lack of attention to detail, and rude behavior towards tenants.
Communication and Management
Several reviewers have complained about Look Property Management's lack of effective communication, stating that they were left in the dark about important issues such as repairs, rent payments, and property conditions. This lack of communication has caused frustration and anxiety for some tenants. Some reviewers have also mentioned that the company is slow to respond to issues and does not follow up on promises.
Staff and Customer Service
There have been some negative comments about the company's staff, with some reviewers describing them as condescending, rude, and unprofessional. One reviewer specifically mentioned that an agent was rude in their email correspondence and condescending towards the reviewer's age. Another reviewer mentioned that the office was unresponsive to phone calls and emails.
Property Management
Some reviewers have mentioned that Look Property Management has made mistakes when managing their properties, including incorrect information about the property's condition, rent, and amenities. One reviewer mentioned that the company mistakenly reported the number of bedrooms in their unit and missedpellled their name.
Recommendations
Despite the negative reviews, some property owners have expressed satisfaction with the company's services, praising their prompt and responsive communication. However, the majority of reviews suggest that tenants and property owners should exercise caution when dealing with Look Property Management.
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