Inspire, Innovate, Execute
At Thompson Rivers Family Optometry, our mission is to provide exceptional eye care to the entire family. We believe that healthy eyes start with you, which is why we offer a wide range of services to help you preserve the quality of your vision and eye health. From comprehensive eye exams to specialty care for conditions like dry eye therapy and myopia control, our team of experienced optometrists is dedicated to providing compassionate, trustworthy, and expert care.
Our Practice
As a family-owned and operated optometry clinic, we are committed to delivering the highest level of care to our patients. Our team is comprised of highly skilled professionals who are dedicated to understanding your unique needs and providing personalized solutions. From diagnosing and treating eye conditions to providing guidance on eye care and maintenance, we are here to support you every step of the way.
Insurance & Payment Information
At Thompson Rivers Family Optometry, we understand the importance of working together with your insurance provider to ensure that you receive the best possible care. Our payment options are designed to make eye care accessible to everyone, and we are happy to work with you to find a solution that fits your budget. Contact us to learn more about our insurance and payment options.
Eye Exams
At Thompson Rivers Family Optometry, we offer a wide range of eye exams to help you preserve the quality of your vision and eye health. Our comprehensive eye exams are designed to detect even the smallest changes in your eye health, allowing us to provide prompt treatment and prevention. We also offer specialty exams for conditions like diabetes, glaucoma, and cataracts.
Specialty Eye Care
At Thompson Rivers Family Optometry, we understand that eye conditions can be complex and require specialized care. That's why we offer a range of specialty services, including dry eye therapy, myopia control, and laser eye surgery consultation. Our experienced optometrists work closely with you to develop a personalized treatment plan that addresses your unique needs and improves your overall eye health.
Brands
At Thompson Rivers Family Optometry, we take pride in offering a wide range of brands and products to suit your needs. From stylish frames and lenses to prescription sunglasses and contact lenses, we have everything you need to protect and enhance your vision.
Book Your Appointment Today
At Thompson Rivers Family Optometry, we believe that healthy eyes start with you. Whether you're visiting us for the first time or the 100th time, we're committed to providing you with exceptional care and service. Book your appointment today and discover the difference that quality eye care can make in your life.
General Experience
The reviews suggest that the optometry clinic has received mixed feedback from customers. While some customers have had positive experiences, others have reported poor service, deceptive practices, and even verbal abuse from staff members.
Positive Experiences
- Friendly and helpful staff
- Professional and efficient service
- Happy with the quality of glasses and lenses
Negative Experiences
- Deceptive practices, such as surprise additional fees for thinner lenses
- Poor communication and misleading information from staff
- Verbal abuse and aggressive behavior from staff members
- Unhelpful and unfriendly staff
- Issues with glasses fitting and maintenance
Specific Incidents
- One customer reported being charged an additional $170 for thinner lenses after already paying for them, feeling deceived and lied to.
- Another customer was turned away from an appointment due to being 6 minutes late, despite the next appointment being 15 minutes late.
- A customer reported being verbally abused and threatened by a staff member, Dianne, who interrupted her conversation with another staff member and became aggressive and confrontational.
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